Finance Helpdesk Analyst

3 months ago

Kota Damansara, Malaysia AstraZeneca Full time

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.

At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity.

Global Finance Services (GFS) is the largest Finance team and is the at the heart of the Finance function - providing a far-reaching range of transactional finance activities for all entities, worldwide, enabling our customers to focus on AstraZeneca’s (AZ) priorities.

Our processes cover record to report, purchase to pay, travel and expenses, order to cash and data management and we drive AZ’s cash focus through disciplined management of supplier and customer payment terms and practices. GFS provides P2P/T&E process helpdesk services to internal AZ and external end users, including training support to internal AZ users.

As the successful role holder, you will be a member of the Helpdesk and Training team and report to the Service Manager, APAC, supporting the delivery of Helpdesk services to the region.

**Key Responsibilities**
- To ensure that customers are provided with regular updates on their queries and follow up that the customer is fully satisfied.
- Support team projects as required.
- Support the Service Lead and contribute in the creation and continuous improvement of a helpdesk competency.
- Acts as first point of contact, identifying nature of queries and routing to the appropriate team.
- Take ownership, log & co-ordinate all related queries & requests from Helpdesk customers; Follow up and solve incidents; escalate incidents to when unable to resolve; Ensuring that service quality levels meet expectations.
- Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem; verifies resolution of problem with the customer
- Contribute to the development of global, AZ helpdesk and training processes
- Delivery of help desk support services against SLA targets.
- Provide technical knowledge / guidance or coaching with minor supervisory role, and provide feedback to the Service Lead
- Support the Service Lead when there are any ad hoc activities or projects

**Essential Requirements**
- Possess 1-2 years of accounting work experiences
- Knowledge and experience in SAP, Oracle or other ERP system will be an added advantage
- Experience of working in a shared service center across a global /large organization will be an added advantage
- ** Good communication skills and able to communicate effectively in English and Japanese.

  • Finance Controlling Business Analyst

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the...

  • Business Analyst

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the...

  • Compliance Operations Analyst

    4 months ago

    Kota Damansara, Malaysia MyGENO.com Full time

    Position : Compliance Operations Analyst Salary : RM 3,500 - RM 6,000 Location : Tropicana Garden As a Compliance Operations Analyst, you'll assess customer risks from onboarding to journey's end. We seek a motivated, problem-solving individual with AML compliance experience and a customer-centric focus. **Job Scope** - Support the AML / CFT operational...

  • Compliance Operations Analyst

    4 months ago

    Kota Damansara, Malaysia MyGENO.com Full time

    Position : Compliance Operations Analyst Salary : RM 3,500 - RM 6,000 Location : Tropicana Garden As a Compliance Operations Analyst, you'll assess customer risks from onboarding to journey's end. We seek a motivated, problem-solving individual with AML compliance experience and a customer-centric focus. **Job Scope** - Support the AML / CFT operational...

  • Retail Analyst

    3 months ago

    Kota Damansara, Malaysia Awesome Innovation Sdn Bhd Full time

    Awesome Innovation Sdn Bhd is a dynamic and fast-growing company in the retail Ready-To-Cook food at most hypermarket and supermarket in Malaysia and facility management services company. We are currently a growing organization and seeking a highly motivated and experienced Retail Analyst to join our team. As an Account Executive, you will play a vital role...

  • Business Analyst

    4 months ago

    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    **Job Function**: General affair, Custmer support/service, Purchase/Procurement, Import & Export, Resercher, Web Marketing, BOI, Technical Support, Business Development, Event Planning/Managemen, Analyst/Economist/Stratagist, Management, Business/Corporate Planning, Product Development/Marketing, Public Relations/IR, Legal/Patent, Advertisemnet/Promotion,...

  • Finance Controllership Manager

    4 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    **About AstraZeneca** AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and...

  • R2r Capital and Fixed Assets

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. At AstraZeneca, we're proud to have a unique workplace culture that encourages innovation and collaboration. Here, employees are empowered to express...

  • Asset Tagging Support Analyst

    4 months ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    Position: Asset Tagging Support Analyst Tenure: 1 year contract (Renewable basis) **Salary**: Up to RM 3000 Working Location: Damansara Height Working Hour: Standard Job Responsibilities: - Addressing post-administrative asset tagging queries pertaining to PTR-A & PETR-B in collaboration with BU. - Preparing PTR-A & PETR-B forms and securing approval...

  • Business Operations Analyst

    4 months ago

    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    **Job Function**: Systems Analyst/Consultant - ** Industry**: IT/Telecommunications - ** Job Description**: - Job Description: Provides programs, business practices, processes to improve operational efficiency, consistency. Drives policies and procedures that monitor and support the organization’s operational and financial business objectives. Provides...

  • Analyst, Strategy

    4 months ago

    Kota Damansara, Malaysia Loob Holding Sdn Bhd Full time

    1. Execute projects including but not limited to M&A, JV and special projects with tangible value creation/synergy realisation contributing towards the Company’s strategic direction 2. Drive end-to-end strategic initiatives - conceptualization, presenting ideas to senior management, develop, implement, and monitor execution plans, conducting performance...

  • Finance Analyst

    3 months ago

    Kota Damansara, Malaysia Coffee Collective Sdn Bhd Full time

    Analyzing financial data. - Researching macroeconomic and microeconomic conditions. - Preparing accounting and other required reports and projections based on the analysis performed. - Evaluating capital expenditures and asset depreciation with correlation to stock price - Establishing and evaluating records, statements, and profit plans. - Identifying...

  • Data Management Associate Analyst

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires...

  • Business Operations Analyst Intern

    5 months ago

    Ara Damansara, Malaysia Double Dot PLT Full time

    As a Business Operations Analyst Intern, you will play a pivotal role in our day-to-day operations. Engage in market research to uncover new business opportunities and contribute to strategic decision-making. This internship is a unique opportunity to blend your academic knowledge with hands-on experience. **Key Responsibilities**: - Conduct market...

  • Business Analyst

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the...

  • R2r Lease Analyst

    4 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. At AstraZeneca, we're proud to have a unique workplace culture that encourages innovation and collaboration. Here, employees are empowered to express...

  • O2c Associate Analyst

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires...

  • O2c Associate Analyst

    4 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires...

  • Record-to-report (R2r) Associate Analyst

    3 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. At AstraZeneca, we are proud to have an outstanding workplace culture that encourages innovation and teamwork. Here, employees are empowered to express...

  • R2r Associate Analyst

    4 months ago

    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. At AstraZeneca, we're proud to have a unique workplace culture that encourages innovation and collaboration. Here, employees are empowered to express...