Manager - Business Data Analyst

7 months ago


Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

**Job Scope**:

- Lead a team of analysts and mentor them to enhance their analytical capabilities and drive data-driven innovation throughout the organization.
- Create best-practice reports based on data mining, analysis, and visualization
- Work with business stakeholders to analyze business and team performance, derive business insights and identify opportunities to improve customer experience and uplift operational efficiency.
- Develop processes and metrics to measure customer satisfaction and track operating performance.
- Identify pain points and opportunities in product features by working with internal stakeholders.
- Cultivate a data-driven culture, design analysis framework, provide training and education, and establish best practices in data-driven decision making.
- Explore and offer creative solution to Workforce Management business needs
- Weekly forecasts of key call center metrics (volume, ACHT, shrinkage); analyze data and adjust accordingly.

**Requirements**:

- Degree (in any fields)
- Call Centre Experience - Min 3 - 5yrs (MUST)
- Professional Call Centre Certification - will be added advantage

**Basic salary**: RM4K - RM6K

**2 years employment contract - Leasing (with 6 months probation)**

**Location**:Kuala Lumpur

**Job Type**: Contract

**Salary**: RM4,000.00 - RM6,000.00 per month

**Experience**:

- Call Center: 3 years (preferred)



  • Kuala Lumpur, Malaysia iByte Solutions Sdn Bhd Full time

    We are seeking a highly skilled and detail-oriented Business and Data Analyst to join our team. As a Business or Data Analyst, you will be responsible for analyzing and interpreting complex business data to identify trends, patterns, and insights that will drive strategic decision-making within the organization. Your primary focus will be on evaluating...


  • Kuala Lumpur, Malaysia Data Solutions Full time

    Certificate or Diploma/Degree in Mathematics, Economics, Computer Science, Information Management or Statistics. Technical Expertise regarding data models, database design development, data mining and segmentation techniques Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS etc.). Strong analytical...

  • Business Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia Franklin Templeton Investments Full time

    We are looking for a talented Business Data Analyst / Associate Data Analyst based in Malaysia to join our Franklin Templeton Technology (FTT) - Order Management Execution & Compliance team supporting several mission-critical portfolio management systems with a primary focus on our ETF (exchange-traded fund) business. What are the ongoing responsibilities...

  • Data Analyst

    4 months ago


    Kuala Lumpur, Malaysia Cognizant Full time

    Cognizant is looking for a **Data Analyst** in developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current...


  • Kuala Lumpur, Malaysia CAPCO Full time

    **ABOUT CAPCO** Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. **ROLE...

  • Data Analyst

    7 months ago


    Kuala Lumpur, Malaysia Maker Lab Full time

    Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...

  • Data Analyst

    4 months ago


    Kuala Lumpur, Malaysia Cognizant Full time

    Cognizant is looking for a **Data Analyst** in developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current...

  • Data Analyst

    7 months ago


    Kuala Lumpur, Malaysia Talentnect Full time

    Are you ready to dive into the world of data and turn numbers into actionable insights? We are on the lookout for a dynamic and motivated Data Analyst to join our innovative team. As a Data Analyst, you'll play a crucial role in collecting, analyzing, and interpreting data to drive informed decision-making across our organization. If you're passionate about...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Kul Sentral Rail, Malaysia - Tech Hiring - 3078514 **Job Description**: - As a Data Analyst, you will be tasked with managing all aspects of any new work/project assessments thoroughly from inception to delivery. You will need to build close working relationships with chief data office to design and implement specific data requirements based...


  • Kuala Lumpur, Malaysia CAPCO Full time

    **ABOUT CAPCO** Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. **ROLE...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia Talentnect Full time

    Are you ready to dive into the world of data and turn numbers into actionable insights? We are on the lookout for a dynamic and motivated Data Analyst to join our innovative team. As a Data Analyst, you'll play a crucial role in collecting, analyzing, and interpreting data to drive informed decision-making across our organization. If you're passionate about...

  • Data Analyst

    7 months ago


    Kuala Lumpur, Malaysia Handshakes by DC Frontiers Full time

    Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data. We are seeking a detail-oriented and proactive **Data Analyst **with expertise in SQL to join our team in Kuala Lumpur. As a **Data Analyst**, you will play a crucial role in gathering...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Job Profile** Are you ready to dive into the world of data and turn numbers into actionable insights? We are on the lookout for a dynamic and motivated Data Analyst to join our innovative team. As a Data Analyst, you'll play a crucial role in collecting, analyzing, and interpreting data to drive informed decision-making across our organization. If you're...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia Handshakes by DC Frontiers Full time

    Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data. We are seeking a detail-oriented and proactive **Data Analyst **with expertise in SQL to join our team in Kuala Lumpur. As a **Data Analyst**, you will play a crucial role in gathering...

  • Data Analyst

    3 months ago


    Kuala Lumpur, Malaysia Power IT Services Full time

    **Data Analyst Designer** with Data and Reporting Analysis, Design and modelling experience - Expertise on Source **data analysis, Data Mapping and Data Modelling** - Experienced in Translating **business requirements to Data and Reporting requirements** and translate into Data designs and leading the delivery sprints - Data analysis using SQL - Write use...

  • Business Analyst

    7 months ago


    Kuala Lumpur, Malaysia Rapsys Technologies Full time

    Job Description: Business Analyst Malaysia - Minimum 7+ years of professional experience as business change analyst in financial markets related banking products, - Has experience on Crypto currencies and CASP monitoring - Degree (or similar) in Engineering and MBA is preferred - A strong understanding of Cash Management systems or Payment Systems or Core...

  • Data Analyst

    8 months ago


    Kuala Lumpur, Malaysia Involve Asia Full time

    Involve Asia is seeking a skilled and motivated data analyst to join our team. You will work on a variety of projects using data analysis techniques to extract insights and solve complex business problems. As a data analyst, you will be responsible for analyzing data from various sources and providing actionable insights to stakeholders. **Key...

  • Data Analyst

    7 months ago


    Kuala Lumpur, Malaysia MSP Hitect Sdn Bhd Full time

    **Responsibilities**: - Collet, clean, and transform data from multiple sources to ensure accuracy and completeness. - Analyze large datasets to identify trends, patterns, correlations, and anomalies. - Develop queries, scripts, and algorithms to extract and manipulate data as needed. - Create reports, dashboards, and visualizations to communicate findings...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia iByte Solutions Sdn Bhd Full time

    **Key Responsibilities**: - Utilize various ETL tools and techniques to extract data from multiple sources, transform it to meet business requirements, and load it into target systems. - Maintain and optimize existing ETL processes to ensure data integrity and performance. - Analyze large datasets to derive actionable insights that drive business...

  • Field Tech Analyst

    7 months ago


    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 270706 We are currently seeking a Field Tech Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). Field Support Analyst/Team Lead Job Description Primary Purpose Of The Role: Supervise and manage a team of IT desktop support associates and provide effective and timely day-to-day IT desktop support,...