Customer Service IT

Experience: 0-6 Months in customer support( INBOUND) Working Hours: Mon-Fri (Normal Working hrs.) Job Description - Serves customers by providing product and service information and resolving product and service problems - Manage Inbound/Outbound phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Focus Focused Communication Skills business communication Customer Engagement Customer Care good communication skills...

**Responsibilities**: - To ensure timely order processing, feed-back and meeting customer delivery expectation. - Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner. - Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation. - Manage...

Key Responsibilities: - Collaborate with various IT/Digital/FA/HR teams to contribute to the success of ongoing projects/initiatives. - Assist in reporting functions using relevant Service Management tooling dashboard/systems. - Conduct data analysis for service improvement purposes in collaboration with IT/Digital/FA/HR supporting teams. - Prepare service...

**Customer Service Requirements**: - Strong verbal communicator - Willing to learn & treat patients with care - Experience is preferred. Inexperienced is still welcome as training will be provided. **Customer Service Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...

**Summary: Generate sales leads to hit target, achieve excellent customer satisfaction, build long term relationship with customers, answer customer questions.** 1. Generate sales leads that develop into new customers. 2. Identify and assess customers' needs to achieve satisfaction. 3. Interact with new/existing customers on behalf of organizations by...

Serves customers by providing product and service information and resolving product and service problems - Manage Inbound/Outbound phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Perform servicing calls to reach out to...

Communicating with customers through various channels. - Ensure customer satisfaction and provide professional customer support - Acknowledging and resolving customer complaints. - Must be fluent in English and Malay **Job Type**: Contract Contract length: 6 months **Salary**: RM2,100.00 - RM2,300.00 per month Schedule: - Rotational...

**JOB REQUIREMENT** - Must be able to communicate in English and Korean (TOPIK L5 or L6). - Minimum SPM - You are required to work on rotational shifts. - Problem solvers and ability to perform under high paced working environment. **JOB DESCRIPTION**: - Answering customer and client questions - Modify, change and/or cancel existing reservation - Act as a...

**Job Highlights** - Allowance - Strategic Working Location - Near to public transportation hub. - Good working culture and environment. Customer service representatives love to communicate with people and proactively solve issues. Always listen to customer concerns, answer customer questions, and provide information about the company's products and...

**Position ** : Customer Service **Location** : KL Eco City, Bangsar **Salary** : RM 2,500 - RM 3,500 **Working Hours** : 10.00am - 7.00pm (Monday, Wednesday, Friday) : 10.00am - 8.00pm (Tuesday and Thursday) : 10.00am - 3.00pm (Saturday) **Responsibilities**: - Monitor and ensure Feedback and replies are prompt to customer inquiries in a professional...

Customer Experience team drives one of our core values "Out serve Our Customers" and provide support to in-country business units and a wide range of verticals Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions Get to know the Role: - Guide our drivers and passengers in using...

**Customer Service** **Responsibilities**: - Resolving customer complaints and concerns in a timely manner - Maintaining customer account information - Keeping records of customer interactions and transactions - Escalating complex customer issues to appropriate personnel **Skills & Requirement** - At least 1 year experience in customer service - Excellent...

WE ARE HIRING MANDARIN CUSTOMER SERVICE! Salary Package : RM 4,000-RM 4,500 (Base on Experience) - Working Days : 5 Working Days 2 Days Off - Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

Attended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...

Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products &...

Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products &...