IT Support
6 months ago
**The primary duties entail**:
- Delivering daily technical assistance at level 1 and level 2 to end-users within the business.
- Deliver prompt IT support to users and affiliated subsidiaries in China.
- Deploying and configuring end-user devices.
- Offering assistance with Windows, Android, iOS, and Microsoft Office products.
- Handling software setup, installation, upgrades, patches, and maintenance.
- Monitoring system performance and ensuring compliance with specifications.
- Resolving issues and addressing outages promptly.
- Collaborating with vendors and service providers.
**Requirements**:
- Possession of a degree or diploma in an IT-related field.
- Proficiency in both written and spoken English and Mandarin is essential for effective communication with colleagues in China.
- Previous experience in coordinating with vendors, suppliers, and service providers.
- Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being advantageous.
- Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred.
- Familiarity with virtualization technologies such as VMware Horizon VDI, vSphere, VCS, and UAG is advantageous.
- Experience with Microsoft Azure, Microsoft 365, and Microsoft Intune is a plus.
Pay: RM2,100.00 - RM7,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Fixed shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- How many years of experience in IT Helpdesk?
- Are you proficient in Mandarin and English (Spoken and written)
- Are you familiar with virtualization technologies such as VMware Horizon VDI, vSphere, VCS, and UAG?
- Are you familiar with Microsoft Azure, Microsoft 365, and Microsoft Intune?
- Do you have any experience in System Administration, network administration, or related fields?
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