Production Admin

3 weeks ago


Bayan Lepas, Malaysia allstaff.com.my Full time

Bayan Lepas, Penang

MYR 2400

**Qualifications**:

- Diploma or Degree in any field
- Fresh graduates are encouraged to apply

**Requirements**:

- Good interpersonal and analytical skills
- Good written and verbal communication skills in English
- Able to work independently and drive metrics

**Job Descriptions**:
1. Single Point of Contact between Field /Business Center and Factory for customer related issue (such as quality and parts delivery)
2. Initial response - Confirmation to submitting employee or customer that issue has been received, and information on next steps and timeframe.
3. Containment plan - A satisfactory plan is in place with the customer to address the issue -final resolution has not been achieved but customer is satisfied and has a "work around".
4. Monitor - The Containment plan is in place. The escalation is being monitored to ensure resolution.
5. Closed - Final resolution is communicated to the submitting employee.
6. Also to support other administration issue (reporting, data analyst, system updates, documentation & etc)


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