Call Centre Executive

3 weeks ago

Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Position**:Call Centre Executive

**Industry**: Banking

**Working Location**: Kuala Lumpur / Petaling Jaya (_**Walking Distance to Train Station**_)

**Working Hours**:Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_

**Employment Type**: 3 Months Contract (renewable/convertible to Permanent based on Performance)

**Reporting Date**: 11th September 2023 (Monday)

**Basic Salary: Range from RM 2,000 - RM 2,800 (**based on education & experiences**)**

**Benefits**:

- Paid Training (1-Week)
- Meal Allowance
- Paid Leave
- Hospitalization Leave
- Medical Leave
- Medical Coverage
- Statutory Contribution (EPF/SOCSO/EIS)
- Leading to becoming bank's permanent staff (based on performance)

**Job Descriptions**:

- Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Maintain the accuracy of all data and verify the same for all customer services.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend training to improve knowledge and performance level.

**Job Requirements**:

- Diploma with minimum 2 years of working experience in a call center, handling inbound calls.
- Excellent command of English and Bahasa Malaysia both spoken and written is a must.
- Fresh Graduates (Degree/Master) are encouraged to apply.
- Must be able to start work immediately on 11th September and to be based in Kuala Lumpur OR Petaling Jaya.
- Applicant(s) must be fully vaccinated for Covid19.

**Tag: nfh/plp/23082023**

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Have you been vaccinated for Covid-19?
- If shortlisted, can you start to work on 11th September 2023?

**Experience**:

- Call Center: 2 years (required)

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