Call Centre Agent
2 weeks ago
**JOB DESCRIPTION**:
- Make outbound calls to patients to book/reschedule appointments.
- Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
- Provide excellent and high-quality service in a timely and professional manner.
- Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
- Establish sustainable relationships and engage customers by taking the extra mile
**JOB REQUIREMENTS**:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing.
- Experienced in the Medical/Healthcare industry will be added value.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
**Salary**: From RM1,500.00 per month
**Benefits**:
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Night shift
- On call
- Weekend jobs
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (required)
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