Call Center Agent, Inbound

2 weeks ago


Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

Attended inbound calls from customers
- Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
- Provide excellent and high-quality service in a timely and professional manner.
- Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
- Establish sustainable relationships and engage customers by taking the extra mile

**Job Requirements**:

- Experienced in the Financial industry will be added value.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Fresh Graduates are encouraged to apply.
- At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
- Able to speak and write fluently in English and Bahasa Malaysia
- Applicants must be willing to work in Menara Suezcap, KL Gateway
- Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.

**Benefits**
- EPF
- SOCSO
- Travel allowance
- Great working environment
- Promising career growth.

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Expected Start Date: 09/04/2023



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