Customer Service Inbound Call
2 months ago
Detials:
Please find detail of position as below
Location : Bangsar Kuala Lumpur
Basic Salary : RM2500
Contract : 6 Month
Working Hour : Shift basis each shift 8 hours working 2 day off per week (last shift ended 10pm)
Join Date : 17 May 2024
Job Duty:
• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
• Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries.
• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
• Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.
• Ensure diligent follow up and fulfill promises made to customers.
• Establish and maintain good relationships with customers, build better customer experience
• Adhere strictly to the contact center standards operating procedures and guidelines.
• Any other tasks as assigned by Supervisor.
**Training 1 month will be online and office based (Depends on schedule and trainer module)
Potential to WFH after 3 month of service
Kindly let me know if you good to join for interview
FOR FAST RESPOND
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