Customer Service Inbound Call

2 months ago


Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

Detials:

Please find detail of position as below

Location : Bangsar Kuala Lumpur

Basic Salary : RM2500

Contract : 6 Month

Working Hour : Shift basis each shift 8 hours working 2 day off per week (last shift ended 10pm)

Join Date : 17 May 2024

Job Duty:

• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.

• Handle inbound customers inquiries & request via voice & alternate channel (eg. Whatsapp, chat, email & SMS) regarding TM Product e.g billing inquiries, technical inquiries and general inquiries.

• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.

• Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.

• Ensure diligent follow up and fulfill promises made to customers.

• Establish and maintain good relationships with customers, build better customer experience

• Adhere strictly to the contact center standards operating procedures and guidelines.

• Any other tasks as assigned by Supervisor.

**Training 1 month will be online and office based (Depends on schedule and trainer module)

Potential to WFH after 3 month of service

Kindly let me know if you good to join for interview

FOR FAST RESPOND



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