Customer Service- Call Center-inbound
2 weeks ago
Position - Customer Service Agent - Call Center - Inbound Calls
Working Location -Bangsar South
Working hours - 24-7 rotation shifts, Monday - Sunday, 5 working days & 2 off days
Basic Salary - From 2,200- RM 3,000- Based on highest qualification + relevant working experience.
Fixed Monthly Attendance Allowance - RM200
**Responsibilities**:
Primarily handle inquiries from both sellers and buyers via various contact channels.
CS Agents are expected to provide first contact resolution per standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to the user in a timely manner
To record case details in CRM
To meet key performance metrics
To communicate with key stakeholders when necessary
To communicate effectively and accurately when communicating with users
To take on ad-hoc projects/assignments
Job Requirement:
We welcome fresh graduates with excellent English communication skills to apply.
SPM holders with a minimum of 2 years of customer service experience are welcome to apply.
Good communication skills in English, both spoken and written are mandatory.
Able to work independently in a fast-paced working environment.
Fast learner and able to adapt to changes
Ability to multi-task, prioritize, and manage time effectively
A great team player.
Willing to work 24-7 rotation shifts
**Salary**: RM2,400.00 - RM3,200.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- When are able to start work?
- What are your salary expectations?
**Education**:
- STM/STPM (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
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