Call Centre Agent
3 weeks ago
**Job Descriptions**
- Nature of Business:_**Established social media platforms for ecommerce in Malaysia**_
- Location: _**Menara Public Bank 2, Kuala Lumpur**_
- Salary Range: _**RM2,400 + Fixed Allowance + Incentive**_
- Working Days: _**5 days & 9hours include break | Rotational shift**_
**Responsibilities**:
- Manage users (creator, buyer & seller) inquiries via the CRM tool, or direct contact.
- Identify the root causalities of escalated matters and provide appropriate resolutions to deliver excellent service.
- Promptly escalate crucial cases to the appropriate authority.
- Coordinate with other teams or departments to resolve user issues, follow up, and ensure close-loop to all escalations.
- Identifying ongoing issues, eliminating repeat complaints, and reducing escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external user escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Attach to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.
**Salary**: RM2,400.00 - RM3,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Call Center: 1 year (preferred)
Expected Start Date: 04/22/2024
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