Call Centre Officer

1 month ago


Kuala Lumpur, Malaysia Wilson Parking Full time

**Responsibilities**:

- Answering incoming carpark's intercom and general phone calls to customer's inquiry
- Identify and escalate any carpark issue
- Provide information to customers for any carparks details like pricing, availability etc
- Research, identify and resolve customer complaints by understanding the root of the problem
- Monitoring the CCTV cameras
- Ad hoc duties assigned by superior and managers

**Requirements**:

- Must be able to perform shift duties
- Basic computer knowledge
- Able to multi-tasks and able to work in intense environment

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay


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