1 Year Contract Full Time Cat Hotel Operation Crew

2 weeks ago

Sentul, Malaysia Maobulous Cat Boutique Hotel & Spa Full time

**Who we are?**
- **Maobulous Cat Boutique Hotel & Spa**_ is a growing Cat Hotel & Spa facility services in Subang Jaya, Selangor & our latest branch in Sentul, Kuala Lumpur. Instilling the highest cat standard requirement as our main priority always ensuring all cats are safe on board hence making us as cat parent’s choice for boarding & spa.

**Do you have what it takes to be part of our team?**

Working at the Maobulous Cat Boutique Hotel & Spa means you have to be a dedicated cat lover, and understand our clients with wholeheartedly. Not just our human clients, but the cat ones most importantly.

Being a cat hotel assistant is not an easy task - Our cat clients are very demanding and deserve only the best & takes the responsibility of caring for our guests while their families are away. It’s a challenging role that demands high attention to detail, but is satisfying when the cats begin snuggling up to you to show their appreciation for the care you do for them.

**Responsibilities**
- Feed, water, nurture and care for cats
- Maintaining hygiene and cleanliness within all areas of the hotel (cat waste cleaning included)
- Check and monitor for signs of disease, illness or distress in guests
- Keep detailed records of feeding, exercise and medication schedules
- Process spa grooming, hotel reservations & viewing appointments
- Maintain communication touch points with cat owners
- Facilitate & plan the arrival & departure of guests
- Take photos, videos of cats on board
- Provide playtime for cats on daily basis
- Provide rewards and treats for good behavior where necessary
- To assist in grooming & job as instructed by the manager
- Training will be provided

**Working Hours**
- 6 Day Work Week including weekends and Public Holidays required
- 10.00AM to 7.00PM daily

**Requirements**:

- Must be a Cat Lover
- Excellent Customer Service Skills
- Ability to empathize with cat owner
- High attention to details, Meticulous level of cleanliness
- High patience dealing with cats
- Excellent in spoken and written Bahasa Malaysia
- Good in spoken and written English
- Ability to converse in Mandarin to liaise with clients is added advantage
- Good telephone and interpersonal conversational etiquette

**Preferred Qualification**
- Knowledge concerning basic pet first aid
- Prior veterinary work experience
- Volunteer work at animal shelters is a plus.
- Zoology, Animal Husbandry or Veterinary Background is added bonus
- At least 1-2 years prior veterinary care experience preferred
- 1-2 years’ experience in customer service is good to have
- You are excellent at communicating with both customers and staff members
- You can multi-task and work independently
- You are willing to go the extra mile to ensure the health and safety of our guests

**Why work for us?**
- Attractive remuneration - (RM1500 - RM2200 a month depending on experience)
- EPF, SOCSO, EIS
- Free tea/coffee/snacks at our comfortable pantry
- Fun, clean working environment
- Future promotion to higher level
- Employee discounts

**Salary**: RM1,500.00 - RM2,200.00 per month

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Sentul: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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