Supervisor, Service Crew

5 months ago


Kuala Lumpur, Malaysia Secret Recipe Cake & Cafe Full time

_**Secret recipe Sunway putra mall & Sogo **_

**Benefits**:
Reputable company

EPF, SOCSO and EIS contribution

Sales Commission

Group Personal Accident Protection

Group Hospitalization Scheme Coverage

Annual leave

Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)

Compassionate Token

**Job Requirements**:
At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.

Minimum 2 years of experience in the same management capacity within the F&B

Experienced with food safety and inventory management procedures

Passionate for customer service and sales

Possess own transportation for outlet visits

Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.

Able to work shifts (i.e. morning, afternoon or full (10am-10pm))

The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently

Providing leadership and guidance to the team to ensure daily kiosk’s operation are managed effectively and customers’ satisfaction achieved consistently. Consult the Area Manager when assistance is required.

Paying serious attention to customer service by making sure all customers are satisfied with our service. Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently.

Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive. Responsible for making sure all complaints and feedback are reported to Area Manager in charge immediately for further action.

Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups

Be responsible and provide on job training and monitoring to all new and existing staff consistently during the absent of manager

Responsible for scheduling and staffing in the absent of manager. Be responsible for staff welfare in the absent of manager

**Job Types**: Full-time, Permanent, Fresh graduate, Student job

**Salary**: RM1,500.00 - RM2,600.00 per month

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,500.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Meal provided
- Opportunities for promotion

Schedule:

- Afternoon shift
- Evening shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Yearly bonus

**Experience**:

- FNB: 1 year (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)


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