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Logistic Coordinator
2 weeks ago
**Job Scope**:
- Serve as the primary point of contact between our principal company and customers.
- Facilitate clear and timely communication to ensure customer satisfaction and retention.
- Relay important information, updates, and announcements from the principal company to customers.
- Address and resolve customer concerns, issues, and complaints promptly and professionally.
- Handle incoming customer inquiries via various communication channels
- Provide accurate and helpful information to customers regarding products, services, pricing, and availability.
- Maintain up-to-date knowledge of sailing schedules and shipping routes.
- Coordinate with relevant parties to ensure accurate and timely updates on sailing schedules.
- Generate bookings in accordance with customer requirements and shipping schedules.
- Ensure accuracy and completeness of booking details, including cargo specifications, destinations, and timelines.
- Coordinate with relevant teams to confirm booking details and resolve any discrepancies.
- Collaborate with feeder operators and carriers to obtain competitive rates and secure sufficient space for shipments.
**Qualifications**:
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field (preferred).
- Proven experience in sales coordination, customer service, or related roles within the logistics or shipping industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with diverse stakeholders.
- Excellent problem-solving abilities and a customer-centric approach to handling inquiries and resolving issues.
- Ability to work well under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
- Detail-oriented mindset with a focus on accuracy and quality in all aspects of work.
Pay: Up to RM4,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Shipping: 1 year (preferred)
- Logistic coordinator: 1 year (required)
**Language**:
- Mandarin (required)
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