Customer Service Representative- Handle Gps Project

5 months ago


Kuala Lumpur, Malaysia 3S-Talent Search Full time

Company Business: GPS project

Location: Jalan Raja Abdullah,KL

Working Hours: Mon
- Fri, Alternate Saturday

Shift based (alternate Saturdays)
Mon - Sat : 8.30am - 5.30pm (shift 1)
Mon - Sat : 9.30am - 6.30pm (shift 2)
Mon - Sat : 10.30am - 7.30pm (shift 3)

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Eagerness and Keen interest in learning new technology
- Languages: Written and spoken English and Malay

**Benefits**:
Health Insurance, medical coverage for spouse and kids, outpatient medical coverage, attendance allowance

**Job Type**: Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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