E-commerce Executive

3 months ago


Bukit Bintang, Malaysia BRIGHTSTAR COMPUTER SDN BHD Full time

**Product Management**:

- Upload and manage product listings, including descriptions, images, and pricing.

**Order Processing & Customer Service**:

- Oversee order fulfillment, ensuring smooth processing of online orders from payment to delivery.
- Coordinate with the warehouse and logistics teams to track shipments and manage returns.
- Address customer inquiries related to product details, order status, and returns/refunds.

**Promotions & Marketing**:

- Implement promotions, flash sales, and discount codes in collaboration with the marketing team.
- Update banners and promotional content on the website during campaigns (e.g., 10.10, 11.11).

**Data Analysis & Reporting**:

- Track and analyze e-commerce performance metrics such as sales, conversion rates, average order value, and bounce rates.
- Prepare reports and suggest improvements based on data insights.
- Monitor website traffic and user behavior to improve the user experience.

**Customer Experience Optimization**:

- Ensure that the website provides a seamless and user-friendly shopping experience.
- Work with web developers to resolve bugs or improve site functionality.
- Continuously optimize product pages, payment gateways, and navigation to enhance the shopping journey.

**Marketplace Management**
- Manage product listings on third-party e-commerce platforms like Lazada, Shopee, or Amazon.
- Coordinate promotional activities on these platforms and ensure timely updates of product information.
- Monitor inventory levels and ensure that product availability is reflected accurately on the website.
- Ensure accurate categorization and tagging of products for easy navigation.

Pay: From RM2,500.00 per month


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