E-commerce Executive
3 months ago
**Product Management**:
- Upload and manage product listings, including descriptions, images, and pricing.
**Order Processing & Customer Service**:
- Oversee order fulfillment, ensuring smooth processing of online orders from payment to delivery.
- Coordinate with the warehouse and logistics teams to track shipments and manage returns.
- Address customer inquiries related to product details, order status, and returns/refunds.
**Promotions & Marketing**:
- Implement promotions, flash sales, and discount codes in collaboration with the marketing team.
- Update banners and promotional content on the website during campaigns (e.g., 10.10, 11.11).
**Data Analysis & Reporting**:
- Track and analyze e-commerce performance metrics such as sales, conversion rates, average order value, and bounce rates.
- Prepare reports and suggest improvements based on data insights.
- Monitor website traffic and user behavior to improve the user experience.
**Customer Experience Optimization**:
- Ensure that the website provides a seamless and user-friendly shopping experience.
- Work with web developers to resolve bugs or improve site functionality.
- Continuously optimize product pages, payment gateways, and navigation to enhance the shopping journey.
**Marketplace Management**
- Manage product listings on third-party e-commerce platforms like Lazada, Shopee, or Amazon.
- Coordinate promotional activities on these platforms and ensure timely updates of product information.
- Monitor inventory levels and ensure that product availability is reflected accurately on the website.
- Ensure accurate categorization and tagging of products for easy navigation.
Pay: From RM2,500.00 per month
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