Japanese Speaking HR

3 weeks ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA’s around Timeliness and Quality
- Has good communication skills to be able to respond to employees queries through tickets, chats
- Create and SOP and detailed FAQ’s around the AS-IS and To-BE benefits process
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention

**Requirement**
- Workday HRM experience
- Experience and sound understanding of the **Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.**
- Passion for delivering great employee experience.
- **Fluent in English and Japanese.**
- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail

Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Human Resources: 1 year (preferred)

**Language**:

- Japanese (preferred)
- English (preferred)

Application Deadline: 03/08/2024



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