Bellman

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
At Courtyard Melaka, you can turn new experiences into lasting memories. Courtyard Melaka is located in the historic city of Melaka close to St. Peter's Church and minutes from Stadthuys, A Formosa fort, and the traditional Malay village at Kampung Morten. With a contemporary design guest room, warm hospitality, our city center hotel helps you feel welcome and settled in Melaka. Host flawless conferences, events and wedding celebrations in our flexible grand ballroom and meeting spaces. Fuel up in the morning at Courtyard Cafe and return in the evening for tasty cocktails at our 1939 Lounge. Our fitness center is equipped with treadmills, ellipticals, exercise bikes, and free weights, or dip into our infinity pool overlooking the city and the Straits of Malacca. Our Melaka hotel rooms and suites include complimentary high speed Wi-Fi, 55-inch HDTV, rain showers, slippers, kettles and work desks. Whether traveling for business or pleasure, Courtyard Melaka helps you achieve more.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5