Fulfillment Specialist

5 months ago

Kuala Lumpur, Malaysia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Description - Fulfillment Specialist - SCM-09-007

Position Description:
This role owns all order management activities from order booked in ERP through installation complete and invoice trigger. The timely and complete delivery of components associated with a customer order begins with an executable order and ends with delivery at the customer’s site. The order management coordinator monitors all fulfillment activities and proactively manages exceptions and communications for any type of problem, including the aging and reconciliation of inventory issues that may occur due to order scheduling and installation coordination.

Major Responsibilities:
1. Acts as the single point of contact for all order fulfillment issues after order submission interfaces with the scheduling team to address supplier and delivery exceptions that may interfere with the one-time or complete delivery of all hardware and software products associated with a customer order.

2. Cooperate with customer delivery specialist updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary. Maintain accuracy of the Schedule Arrival Date on customer orders to ensure proper sourcing and customer delivery.

3. Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, delivery address changes, quantity changes and date adjustment.

4. Communicates changes as necessary and monitors impact.

5. Maintain the rollout schedule and documents deviation, escalating as single point of contact for all installation related activities including logistics and order fulfillment issues.

6. Co-ordinates with WCS to schedule Customer Engineer activities and ensures that installation is complete to the customer’s satisfaction.

7. Maintain correct Review date in ANANPLAN and make sure system align with outlook.

8. Maintain On time in full metrics.

9. Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements.

10.Active support of the region management team and Co-ordinates with year-end stock take.

Education Preferred:
Bachelor's degree in business management, trade, finance, logistic.

Experience Preferred:
Must be able to speak and write Chinese and English.

2 or more years supply chain / logistic / Customer service / Delivery coordination / sourcing systems and process control experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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