Executive, Customer Engagement Centres Specialist

6 days ago


Kuala Lumpur, Malaysia Prudential plc Full time

Executive, Customer Engagement Centres Specialist

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
- Deliver the best 'first impression' and consistent exceptional PRUexperience to customers across all channels
- Ensure customers are given meaningful updates for non-FCR cases handled by Customer Engagement Centres
- Ensure complex customer's needs are fulfilled by performing timely escalation and proper handover of non-FCR cases
- Handling to walk-ins, live chats and outbound customer telephone calls in a polite and professional manner.
- Identifying customer's needs and providing accurate responses in accordance with agreed quality, compliance and service level standards.
- Prompt and accurate in completing all related administrative activities, in accordance with relevant service and regulatory standard.
- Interaction in fulfilling customer simple to medium complex enquiry.
- Authority limit on identify processes.
- Empower to make simple and straight forward decision.
- Managing and maintaining data integrity in all systems used.
- Liaise with other units and departments to resolve customers' issues.
- Keep up to date with new or enhanced products / services in order to maintain a high level of quality service to customers.
- Undertaking outbound customer relationship management calls as and when appropriate.
- Recording and preparing any statistics or information required by Management.
- Supports Management in continuously reviewing processes, identifying and resolving service gaps through constructive feedback, and implementing process improvements where appropriate.
- Performs any other job-related duties and projects as assigned by superior.

Participate in adhoc projects and manages the development of key Customer Engagement innovations

Job ID 24050332



  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres SpecialistPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE AGENT** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS Marketing **SALARY...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Sales Specialist

    3 weeks ago


    Kuala Lumpur, Malaysia Cxl executive Full time

    **Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE SUPERVISOR** **SENIORITY LEVEL**:Management **FUNCTION**: GBS Marketing **SALARY...


  • Kuala Lumpur, Malaysia Sannam S4 Group Full time

    Are you interested in education market and ready to take the next step in your professional journey? Do you have strong interpersonal, communication and collaboration skills? Read on!_ **Where you will work** We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting...


  • Kuala Lumpur, Malaysia Xcellink Pte Ltd Full time

    We are currently seeking a dynamic and experienced professional to join our team as Solutions Engagement Manager, Data Centre. In this key role, you will play a crucial part in overseeing delivery of operational services in a Data Centre, managing facilities and teams, fostering client relationships, and leading project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT KL IS LOOKING FOR AN ENGAGEMENT CENTRE SUPERVISORSENIORITY LEVEL:ManagementFUNCTION: GBS MarketingSALARY RANGE:Market salary + Excellent...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    As Online engagement specialist your primary role is to enhance customer relationships and drive sales in our dynamic online channel. You will be responsible for the following: **Responsibilities**: - Conduct follow-up calls or chats for customers who have expressed interest in specific products or services. - Provide detailed product information and...


  • Kuala Lumpur, Malaysia JAC Malaysia Full time

    Location: - Kuala Lumpur- Specialisation: - Hospitality & Tourism- Salary: - MYR 48,000 - 60,000 (Annual)- Reference: - PR/156416- Contact details: - Angelina Linggi- Job published: - January 23, 2024 09:54**COMPANY OVERVIEW** A rapidly growing leisure and hospitality service provider located in Kuala Lumpur is looking for a talents with client and vendor...

  • Call Centre Agent

    2 weeks ago


    Kuala Lumpur, Malaysia UM SPECIALIST CENTRE Full time

    **JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sannam S4 Group Full time

    Are you interested in education market and ready to take the next step in your professional journey? Do you have strong interpersonal, communication and collaboration skills? Read on_Where you will workWe are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting and...

  • Sales Specialist

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position: Sales Specialist ExecutiveLocation:KLCCWorking Days:Monday - Sunday / 2 days off rotationalOperation Hours:9:30 AM - 10:30 PM (2 Rotational working hours)Salary:RM 3,000 - RM3,600Location: Suria KLCCContract Duration:12 Months (Renewable based on performance)Intake:Immediate Hiring (Prefer No notice required)Education: minimum SPM with 3 years'...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Executive, Customer Insights & Engagement **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - **Customer Engagement**: Proactively handle outbound calls to follow up on client status, ensuring a seamless and positive customer experience. - **Professional Excellence**: Execute all responsibilities with the highest level of professionalism, aiming to exceed customer expectations at every touchpoint. - **Issue Resolution**: Show...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - **Customer Engagement**: Proactively handle outbound calls to follow up on client status, ensuring a seamless and positive customer experience. - **Professional Excellence**: Execute all responsibilities with the highest level of professionalism, aiming to exceed customer expectations at every touchpoint. - **Issue Resolution**: Show...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root...