Executive, Customer Insights
6 months ago
**Reports To**:
- Senior Executive, Customer Insights & Engagement
**Role Purpose**:
- Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root causes, and improve customer experience.
**Key Accountability**:
**Customer Satisfaction (CSI ) and Net Promoter Score (NPS) Analysis**:
- Tabulate, analyze, and monitor CSI & NPS performances for all MAG customer touchpoints.
- Collaborate with Business Units to identify performance gaps and implement corrective actions.
**Survey Development and Design**:
- Develop and design surveys related to customer experience for the organization.
**Data Analysis and Reporting**:
- Collect, clean, and manage customer data ensuring accuracy.
- Analyze data and generate reports on MAG customer touchpoints.
- Extract actionable insights to inform decision-making.
- Recommend improvements for customer experiences and marketing campaigns.
**Data Visualization**:
- Visualize data findings using tools like Tableau or Power BI.
- Present insights clearly to support strategic decisions.
**Special Projects /**Cross Support Function**
- Execute strategic projects to enhance customer satisfaction and loyalty.
Conduct ad-hoc quality checks to ensure compliance with policies and standards.
**Qualifications**:
- Bachelor’s Degree in any related field i.e. Aviation Management, Actuarial Science, Statistic, Mathematics, Business Management, or a related discipline.
- Diploma in any related field i.e. Aviation Management, Actuarial Science, Statistic, Mathematics, Business Management, or a related discipline.
**Area of Experience**:
- Data Analytics & Management
- Market Research
- Project Management
- Advanced Excel
- Experience Management tools such as Qualtrics, In Moment, Medallia, Forsta, and similar platforms.
**Personality Traits**:
- Proactive, positive attitude, team player, meets tight deadlines, and takes on additional responsibilities.
- Action-oriented, enthusiastic, with strong leadership and people skills.
- Knowledgeable in statistical methods and tools for customer segmentation and analysis.
- Effective in communicating and presenting data insights to non-technical stakeholders.
- Identifies business challenges, generates hypotheses, and uses data analysis for solutions and recommendations.
- Skilled in planning, organizing, critical thinking, and report writing.
- Highly adaptable, multitasks, with a positive mindset, creativity, and openness to digitalisation.
- Knowledgeable about airline products, services, policies, procedures, and operations.
-
Executive, Customer Insights
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, Customer Insights & Engagement **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc...
-
Customer Care Specialist
7 months ago
Kuala Lumpur, Malaysia Hype Insights Full time**About Hype Insight** We are a digital marketing agency currently based in the UK, Australia, Malaysia and Sri Lanka. Come build the future of marketing with us! Work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office. We look forward to hearing from you! **What You'll Do** - Actively...
-
Project Management Intern
7 months ago
Kuala Lumpur, Malaysia Hype Insights Full timeHype Insight is a dynamic digital marketing agency with a global presence in the UK, Australia, Sri Lanka, and now Malaysia. We are seeking a driven Business Development Specialist to join our team and lead the charge in driving organic growth! As our Project Management Intern, you will play a vital role in expanding our footprint in the Malaysia market....
-
Business Development Consultant
7 months ago
Kuala Lumpur, Malaysia Hype Insights Full timeHype Insight is a dynamic digital marketing agency with a global presence in the UK, Australia, Sri Lanka, India, and now Malaysia. We are seeking a driven Business Development Specialist to join our team and lead the charge in driving organic growth! As our Business Development Specialist, you will play a vital role in expanding our footprint in the...
-
Project Coordinator
7 months ago
Kuala Lumpur, Malaysia Hype Insights Full timeHype Insight is an expanding digital marketing agency with a global presence in the UK, Australia, Sri Lanka, India and now Malaysia! We are passionate about shaping the future of marketing and are seeking talented individuals to join our team. Established in 2017, we have helped many clients achieve their marketing goals via state-of-the-art marketing...
-
Intern, Customer Excellence
4 months ago
Kuala Lumpur, Malaysia Allianz Malaysia Full timeWant to be inspired to push the bar higher? **Job Summary** **Key Responsibilities** - To assist in implementation of always-on customer outreach and engagement programs - To assist in developing target segment / audience for customer engagement communication - To assist in campaign performance tracking and benchmarking and to provide actionable insights...
-
Sales Insights Analyst
7 months ago
Kuala Lumpur, Malaysia TMF Group Full time**Job no**: 571203 **Work type**: Contract **Location**: Kuala Lumpur, Malaysia **Categories**: Sales **Office Location**: Kuala Lumpur **About TMF Group** TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and...
-
Sales Specialist
7 months ago
Kuala Lumpur, Malaysia Cxl executive Full time**Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...
-
Mysg Customer
8 months ago
Kuala Lumpur, Malaysia Unilever Full timeJob Title: MYSG CMI Lead Location: Malaysia **About the role** This role is a country-based role with full responsibility for Market Insight for Malaysia and Singapore across Business units of Beauty and Wellbeing, Ice cream, Homecare and Nutrition. The focus and key delivery is to use continuous data to develop insights and ultimately land...
-
Claim Insights, Specialist
13 hours ago
Kuala Lumpur, Malaysia AIA Group Full time**At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.** **If you believe in developing a better tomorrow, read on.** **WE ARE LOOKING FOR.....**This role is designed for great talents that are passionate about claims analytics, BI visualization, AI & ML and data management. The job holder is responsible...
-
Quality Insight Analyst
6 months ago
Kuala Lumpur, Malaysia TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...
-
Operations Executive
7 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
-
Claims Insights, Principal
7 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...
-
Claims Insights, Consultant
6 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...
-
Operation Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...
-
Director, Regional Product Management, Insights and
8 months ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Data Insights Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full timeOverview of the Position:The ideal candidate will possess strong analytical skills, proficiency in data manipulation, and a keen ability to translate complex datasets into actionable insights.Key Responsibilities:Data Analysis: Analyze large datasets to derive valuable insights that drive business strategies.Statistical Modelling: Build and apply statistical...
-
Data Insights Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full timeJob Summary:We are seeking an experienced Data Analyst to join our team at J-Recruit Recruitment Agency.About the Role:The ideal candidate will possess strong analytical skills, proficiency in data manipulation, and a keen ability to translate complex datasets into actionable insights.Key Responsibilities:Analyze large datasets to derive valuable insights...
-
Strategy & Insights Lead
7 months ago
Kuala Lumpur, Malaysia Danone Full timeAbout the job Danone Specialized Nutrition Malaysia is seeking for Strategy & Insights Lead. With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance. To succeed in this journey, we're looking for the...