Engagement & Admissions Specialist

6 months ago

Kuala Lumpur, Malaysia Sannam S4 Group Full time

Are you interested in education market and ready to take the next step in your professional journey? Do you have strong interpersonal, communication and collaboration skills? Read on_

**Where you will work**

We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally. One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South and Southeast Asia.

**What you will do as an Engagement & Admissions Specialist**
- Purpose of the role_

To put the prospective student at the centre of our approach. Working on behalf of Sannam S4’s strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.

As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high-quality admissions service to applicants, agents and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities.

This is a varied role and the post holder will be expected to conduct a variety of tasks related to University admissions.
- Main Responsibilities_
- Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
- Adhere to pre-agreed standard operating proceedings, protocols and workflows.
- Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.
- When required, respond to queries from applicants, providing detailed information in an accessible format.
- Where required, proactively contact applicants to support their progress.
- Undertake fee assessments for applicants and refer more complex cases to a supervisor.
- Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.
- Assist with the preparation of key immigration documentation for international students.
- Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols.
- Ensure accurate and timely record keeping on Sannam S4’s CRM and other systems.
- Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
- Work with colleagues at the University in a focussed and professional manner.
- Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.
- Ensure an outcome focussed approach is maintained to support Sannam S4 and its partners’ aspirations.
- Where required, engage with University stakeholders to provide feedback, undertake training etc

**What you bring to the team**

**_ Essential criteria_**
- Undergraduate/Bachelor's degree or equivalent
- Strong attention to detail
- Excellent communication skills - Written and spoken English
- The ability to manage a varied workload independently and as part of a team
- Enjoy following and improving processes
- Recent graduates are encouraged to apply
- Desirable criteria_
- Experience in EdTech, Education related industries
- Experience of working or studying abroad

**What we offer you**
- Mandatory government contributions
- Medical insurance
- An international, positive, friendly working environment
- Convenient office location (near Mid Valley Megamall, The Gardens)
- Learning and development opportunities

**Are you our new colleague?**
- Are you interested in education market and ready to take the next step in your professional journey? Do you have strong interpersonal, communication and collaboration skills? Read on_

**Where you will work**

We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally. One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South and Southeast Asia.

**What you will do as an Engagement & Admissions Specialist**
- Purpose of the role_

To put the prospective student at the centre of our approach. Working on behalf of Sannam S4’s strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.

As part of a high-performing team you will be expected to contribute to the overall effective service del

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