Admission Officer

3 months ago


Kuala Lumpur, Malaysia Nord Anglia Education Full time

**Date**:19 Sep 2024**Location**:Kuala Lumpur, MY**Job ID**:3661**School**:The British International School Kuala Lumpur**Company**:Nord Anglia Education**LOCATION**
British International School of Kuala Lumpur

**JOB TITLE**
Admissions Officer (Visa Officer)

**JOB PURPOSE**
You will be responsible for supporting an outstanding experience for parents and students through the Purchase phase of the Family Experience Journey (FEJ), as families progress from initial enquiry through to and including the child’s first day at school, thereby maximising the conversion of leads into new starters.

**REPORTING TO**
Admissions Manager

**DIRECT REPORTS**
None

**OTHER KEY**

**RELATIONSHIPS**School Director of Admissions and Marketing
School SLT and staff
Parents and students
School Marketing & Communications Manager
CRM Champion
Regional Director of Admissions and Marketing

**PACKAGE**
Competitive

**KEY RESULT AREA**
MEASURES OF PERFORMANCE

**Guide parents and students through the visa process, making the experience positive, straightforward and engaging throughout.**Ensure timely communication, responding to all parent contact within 24 hours during the working week.
Ensure high quality communication: written and verbal language, structure and consistent attention to detail.
Maintain high levels of warmth and enthusiasm throughout all communications.
Accurately track, plan, and process for the obtention of new student, guardian and special pass visas and renewal of expiring visas for currently enrolled families
--Build positive working relationships with the Ministry of Education and the Immigration Department to support BSKL families through the visa process.
Delivery of weekly KPIs
Feedback from parents

**Build an understanding of each family’s needs and interests throughout the Family Experience Journey.**Get to know families through great questions and active listening.
Build empathy and rapport with families.
Support the MAC team through attendance at school recruitment events.
Be an active problem-solver and assist families with visa
Delivery of weekly KPIs
Feedback from parents

**Implement the school’s admissions and visa processes in line with any group policies and local market regulations.**Maintain an up to date understanding of group-wide admissions policies and processes.
Understand any local regulatory requirements and ensure these are implemented at each stage of the admissions process.
Timely resolution to any issues
Annual audit compliance

**Manage data capture and reporting of visa data in student information systems.**Ensure that all passports, visas, and visa details are uploaded and updated in our student information systems.
Run and analyse reports related to student visa details for management and leadership team.
Ensure the school adheres to local laws and NAE business rules in relation to data capture and privacy management of visa information.
Timely resolution to any issues
Annual audit compliance

**Provide appropriate feedback and best practice share to other members of the Admissions and wider school team.**Support the DAM to develop a culture where the school engages as one and works to ensure admissions is a whole school responsibility.
Contribute to the sharing of best practice in admissions across the Admissions team, region and group.
Employee performance review rating(s)
Team conversion rates
Team feedback

**Take a proactive approach to personal development planning using company toolkits and procedures as appropriate.**Take ownership for personal development and works with Admissions Manager to develop and implement a focused and straightforward Personal Development Plan.
Take ownership for requesting feedback from others in a timely fashion.
Provide both constructive and appreciative feedback both unprompted and when asked.
Positive performance appraisal

**Philosophy and values**:

We are ambitious for our students, our people and our family of schools. We believe that:

- There is no limit to what every person can achieve.
Creativity and challenge help us get better every day.
Learning should be personalised.
Unique global opportunities enhance the learning experience.
Promote and adhere to the Company Vision and Values:

- Opportunity - For us, opportunities need to be meaningful, about achieving potential and making progress.
Impact - For us, impact is about making a difference. It needs to be immediate, positive and lasting.
Leadership - For us, leadership is about considering the team’s needs as well as your own, setting inspiring examples, being supportive and showing real accountability and responsibility.
Respect - For us, respect is about listening, being inclusive, showing tolerance and getting the little things right
Each individual must ensure that they meet their statutory responsibilities and Company policies with regard to Health and Safety, Equal Opportunities and other relevant legislation and undertake any other appropriate duties as allocated


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