Admissions Specialist

**Where you will work**

We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally. One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South and Southeast Asia.

**What you will do as an Admissions Specialist**

**Purpose of the role**

You will contribute to overall effective service delivery by providing a high-quality admissions service on behalf of the client, University Living*, to applicants, agents and other stakeholders in accordance with agreed standards; this will require working flexibly with a focus on meeting targets, and managing deadlines. You will work closely with the University Living Recruitment Manager, also based in KL.

**Main Responsibilities**
- Achieve defined KPIs and daily calls, connects and conversion targets.
- Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
- Follow up on enquiries and drive high conversions with rigorous follow-ups using multiple communication channels.
- Respond to queries from applicants in a timely manner, providing detailed information in an accessible format.
- Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the clients.
- Proactively contact applicants to support their progress.
- Undertake fee assessments for applicants and refer more complex cases to Regional Manager.
- Keep up to date with the market changes and keep the applicants informed.
- Adhere to pre-agreed standard operating proceedings, protocols and workflows.
- Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
- Work with the client in a focussed and professional manner.

**What you bring to the team**
- **Essential criteria**_
- Undergraduate/Bachelor's degree or equivalent
- 1-2 years of experience achieving sales targets, particularly in student recruitment
- 1-2 years of experience in student conversion and lead management
- Strong attention to detail
- Excellent communication skills - Written and spoken English
- The ability to manage a varied workload independently and as part of a team
- Process oriented
- Recent graduates are encouraged to apply
- A Malaysian citizen or hold a work permit in Malaysia
- **Desirable criteria**_
- Experience in EdTech, Education related industries
- Experience in working with outsourced business operations
- Experience of working or studying abroad

**What we offer you**
- Mandatory government contributions
- Medical insurance
- An international, positive, friendly working environment
- Convenient office location (near Mid Valley Megamall, The Gardens)
- Learning and development opportunities

**Are you our new colleague?**
- **University Living**_
- Founded in 2015, University Living is a global student housing marketplace. It helps students across the globe find suitable and secure accommodation near their university campuses. While student accommodation is the core service, University Living also focuses on easing the entire student journey and making it a seamless experience, providing a host of value-added services that enhance students’ experience._

Pay: RM3,500.00 - RM4,100.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- We must fill this position urgently. Can you start working immediately or have short notice period?