Retail Engagement Specialist

2 weeks ago


Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

As Online engagement specialist your primary role is to enhance customer relationships and drive sales in our dynamic online channel. You will be responsible for the following:
**Responsibilities**:

- Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
- Provide detailed product information and address customer inquiries effectively.
- Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
- Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
- Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
- Exhibit resilience and an openness to feedback for continuous self-improvement.
- Collaborate with the marketing team by actively participating in various promotional campaigns.
- Execute campaign-specific tasks, including product launches and special offers, as requested.

**Job Requirements**:

- Language proficiency of at least 5/10 (spoken).
- Demonstrated resilience and an ability to accept feedback constructively.
- Strong adaptability to thrive in a constantly changing work environment.
- Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
- Join our team as an Online experience specialist and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.



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