Admissions Manager

3 weeks ago

Kuala Lumpur, Malaysia Quacquarelli Symonds Full time

QS Student Recruitment is a leading provider of international enrolment management solutions to universities worldwide. To achieve our business objectives and deliver outstanding service to our clients, it is critical that we keep a continuous focus in helping our employees advance their skills and knowledge.

**The Role:
Reporting to the Director of Admissions Operations, the Admissions Manager is focused on these key areas:

- Overall involvement and understanding of the entire admissions process and protocols to ensure effective support and advice are given to the direct reports to enable them to perform their roles efficiently.
- Supporting and guiding the direct reports in ensuring turnaround time and productivity targets are met across the Admissions team and monitoring closely on a regular basis or plan solutions and provide ideas to improve turnaround time.
- Accountability to meeting client/s SLAs for the managed clients.
- Work closely with the Director of Admissions Operations to ensure the Admissions team’s functions are seamless and provide ideas and suggestions to ensure scalability and sustainability of the team is always met.

To manage all data-related information and maintaining records to ensure accuracy and availability when required.

**Key responsibilities include:
- Team Management: _
- Provide leadership and support to the Admissions team by proactively engaging and assisting the Director of Admissions Operations in the daily operations of the team across regions.
- Organise and lead regular meetings with the teams managed by the direct reports, reporting and updating the Director of Admissions Operations on the progress of the team.
- To engage in client meetings as and when required by the business, from implementation stage to execution.
- Undertake people management activities including handling conflicts, problem solving, managing performance and leave management to ensure operations are seamless.
- Prepare onboarding training schedules and provide onboarding general training and coaching to new AAOs to ensure they are ‘admissions-ready’ to be assigned to respective clients.
- Regularly reviewing the Training Plan and updating as needed.

Compile, check and submit any overtime claims by the team members or independent contractors monthly.
- Reporting and Analysis: _
- To work closely with respective reporting SAAOs or teams to provide weekly or monthly reports based on the individual client’s requirements.
- Prepare and deliver accurate monthly reports in a timely manner.
- Check and verify accuracy of data provided for the purpose of Admissions reporting on volumes and turnaround time for internal and external stakeholders
- To be aware of the respective clients’ SLAs to manage turnaround time and payment cycles.

To maintain a record of monthly Units of Work (UOW) for the Admissions team members, with the assistance of the SAAOs and AAOs.

**Other responsibilities**:

- Supervise work priorities of direct reports by ensuring KPIs are achieved within the agreed objectives and deliverables.
- Identify and provide feedback on issues/inconsistencies or trends relating to the admissions processes and recommend solutions ensuring it is implemented effectively where applicable
- Establish, evaluate and enhance procedures in the administrative area ensuring best practice is maintained in the day-to-day operations of the Admissions team.
- Coordinate information received from clients where relevant and ensure it is effectively communicated to the team.
- Ensure that Quality Assurance (QA) standards are met across Admissions Team services.
- Comply with data security and data privacy requirements as set by QS and the client; including ISMS and ISO requirements by our internal audit team.
- Adhere to clients’ policies and procedures and relevant legislation.

Supporting the Director of Admissions Operations on other initiatives or projects required by the business

**Target/Objectives**:
Objectives to be set in Paycor to align with the overall team’s objectives

**Essential Skills required:
- Minimum a Bachelor degree required (in any field)
- At least 5 years’ experience in a team leader or managerial level role
- Proven track record and experience in managing large teams effectively
- Ability to lead and organise work activities according to priorities and deadlines
- Demonstrated experience to work effectively within a team and independently
- Ability to provide effective analytical, critical thinking and problem-solving skills
- Has attention to detail is a must
- Has excellent written and spoken communication skills in English
- Good knowledge of basic computer skills such as Word, Excel and Outlook
- Familiarity with other universities’ systems would be an advantage Experience in international University admissions or the higher education sector is an added advantage

QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same

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