Customer Engagement Executive

5 months ago


Kuala Lumpur, Malaysia Royal Selangor International Sdn Bhd Full time

The Customer Engagement Executive will be in charge of the global loyalty programme for Royal Selangor.

You will work closely with the Head of Global Marketing in deriving strategies and executing plans to deliver the customer promise as well as growing its membership by analysing and reviewing data to assist in crafting data-driven marketing campaigns.

Key Responsibilities
- Manage the loyalty programme with the key objective to increase quality database and drive customer engagement. This would include developing tactical marketing strategies and in-store events.
- Manage and develop tactical activations for a global market and work closely with the respective commercial leads.
- Oversee all communication platforms related to the loyalty programme i.e. eDMs and other marketing tools.
- Assist and work on other marketing related projects.

Job Requirements
- At least 3 years working experience in CRM and marketing with a proven track record.

Required Skills & Attributes
- Proficiency in written and verbal communication skills in the English language.
- An analytical person who enjoys developing strategies from data and reports.
- Quick learner, responsible and accountable with a professional outlook on work.
- Able to work independently with mínimal supervision and able to drive efficient tactical campaigns with a strong knowledge on the industry & trends.
- Proficient in Microsoft Excel and able to develop reports with analysis and insights reporting.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM4,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much is your expected basic salary? Is it negotiable?
- How much is your current / last drawn basic salary?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Mail Chimp: 2 years (preferred)
- Sales: 1 year (preferred)
- Customer Relationship Management systems: 2 years (required)
- Marketing: 2 years (preferred)



  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Executive, Customer Insights & Engagement **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...


  • Kuala Lumpur, Malaysia Engage Shift Full time

    **Customer Engagement Officer** Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level. Must be completely fluent in English (native speaker written standard) and have suitable...


  • Kuala Lumpur, Malaysia Powerverse Development Ltd Full time

    **About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being Bold, Responsible, and Trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsource bp. We are repowering a smart, connected, electric...

  • Product Manager

    5 months ago


    Kuala Lumpur, Malaysia Powerverse Full time

    **About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric...

  • Engagement Manager

    4 months ago


    Kuala Lumpur, Malaysia Recruit Legal Malaysia Full time

    **The Engagement Manager leads the development of high-quality proposals for qualified opportunities. They work in close tandem with the Opportunity Owner (Account Manager, Global Large Account Director or Business Partner), who is accountable for all aspects of the deal, in particular for the deal shaping, definition of a winning bid strategy and win...

  • Sales Specialist

    5 months ago


    Kuala Lumpur, Malaysia Cxl executive Full time

    **Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...


  • Kuala Lumpur, Malaysia Engage Shift Full time

    **Customer Engagement Officer** Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level. Must be completely fluent in English (native speaker written standard) and have suitable...

  • Operations Executive

    4 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

  • Operations Executive

    5 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...


  • Kuala Lumpur, Malaysia LiveIn.com Full time

    As an Owner Engagement Manager, you will lead a team responsible for maintaining positive relationships with property owners and ensuring their satisfaction. You will be responsible for developing and implementing owner engagement strategies, overseeing communication with property owners, and facilitating effective collaboration between property owners and...

  • Region Practice Lead

    5 months ago


    Kuala Lumpur, Malaysia Avanade Full time

    Come join us The Regional Practice Lead, Customer Engagement sits within the Business Applications (Microsoft Dynamics CRM Solutions) in the Technology Business Group. Customer Engagement emphasizes how organizations interact with their customers and how they measure the work done against fulfillments, entitlements, and service level agreements. This role...

  • Operation Executive

    4 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...


  • Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

    Are you a Consumer Engagement Representative Rockstar who wants to be part of our team for one of the biggest Gourmet Food & Beverages platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Consumer Engagement Representative to join our growing family. Come home and start your...


  • Kuala Lumpur, Malaysia Cisco Systems Full time

    **What you will do** Cisco is seeking an expert Compliance Engagement Manager to implement Cisco Software and Services Compliance engagements and audits with partners and customers. - Understand in-depth the Cisco Software and Services Compliance strategy and the business landscape in which Compliance exists - Collaborate with multiple cross functional...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...