Customer Service Consumer Engagement Speacialist

7 months ago


Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

Are you a Consumer Engagement Representative Rockstar who wants to be part of our team for one of the biggest Gourmet Food & Beverages platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Consumer Engagement Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today

**Top reasons to work here**:

- Attractive Remuneration (Fixed, variables & benefits)
- Comprehensive Insurance & Medical coverage
- Premium workspaces
- Career Development Program
- Fast Track Career Progression
- Walk A Mile - Job rotation & Enrichment
- Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more
- Wellness & Health Program
- Diverse & Inclusion culture
- Employee Assistance Program (Counselling)
- Staff Appreciation & Recognition Programs

**What is your mission?**

You are also required to perform these job functions:

- To perform maternal and children growing up milk formula sample survey engagement call.
- To make outbound calls to promote or to update consumers on promotions, marketing activities.
- To perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
- To provide accurate information and updates to consumers always.
- To follow up on consumer’s queries on timely manner.
- To capture and update the right information provided and obtained from consumers onto the system always.
- To meet the Key Performance Indicators (KPIs) set forth by the Company. -To achieve the service level targets and quality assurance rating set forth by the Company. -To invite consumer to participate in Consumer Satisfaction Survey (CSAT). -To attend and to meet all the key responsibilities within the required turn around time set forth by the Company.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

**Who are we looking for?**
- Minimum of Degree from any related Business field. However SPM applicants are encouraged to apply
- Those with experience in customer service / contact center will have an added advantage. - Must be able to report to work from 9am to 6.30pm on weekday according to the call centre schedule
- Preferably with at least 1 year of relevant working experience.
- Possess a service-oriented customer service mindset with excellent telephone etiquette. - Independent and self-motivated.
- Excellent attention to detail.

**Who is TDCX?**

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,400.00 - RM4,400.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected salary?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- Bahasa (required)



  • Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Job Descriptions**: - To perform outbound calls to follow up on consumers’ enquiries and to provide resolutions or update. - To make outbound calls to promote or to update consumers on promotions, marketing activities that includes club membership. - To provide accurate information and updates to consumers always. - To capture and update the right...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...


  • Kuala Lumpur, Malaysia Powerverse Development Ltd Full time

    **About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being Bold, Responsible, and Trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsource bp. We are repowering a smart, connected, electric...

  • Product Manager

    7 months ago


    Kuala Lumpur, Malaysia Powerverse Full time

    **About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric...


  • Kuala Lumpur, Malaysia Engage Shift Full time

    **Customer Engagement Officer** Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level. Must be completely fluent in English (native speaker written standard) and have suitable...


  • Kuala Lumpur, Malaysia MyGENO.com Full time

    **Position : Consumer Care / Key Account Executive** **Salary Range : RM 2,500 - RM 3,500 + Commission** **Working Hours : 9.00am - 6.00pm (Monday - Friday)** **Location : Old Klang Road, KL** **Job Scope** - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the...


  • Kuala Lumpur, Malaysia MyGENO.com Full time

    **Position : Consumer Care / Key Account Executive** **Salary Range : RM 2,500 - RM 3,500 + Commission** **Working Hours : 9.00am - 6.00pm (Monday - Friday)** **Location : Old Klang Road, KL** **Job Scope** - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the...


  • Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

    Are you a Consumer Engagement Representative Rockstar who wants to be part of our team for one of the biggest Gourmet Food & Beverages platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Consumer Engagement Representative to join our growing family. Come home and start your...

  • Customer Service

    3 days ago


    Kuala Lumpur, Malaysia CP Recovery Sdn Bhd Full time

    **Jawatan**: customer service **Location**: Bangsar Trade Centre Working hours 9am-6pm(weekday) Kerja dlm office shj Basic Rm1,500 - RM1600 + insentif + allowance Minima SPM Tiada pengalaman boleh mohon Walk-in interview Berminat boleh terus wasap 0102108248 CP Recovery Sdn Bhd (“CPR”) is a professional debt collection agency specializing in consumer...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Engage Shift Full time

    **Customer Engagement Officer** Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level. Must be completely fluent in English (native speaker written standard) and have suitable...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE SUPERVISOR** **SENIORITY LEVEL**:Management **FUNCTION**: GBS Marketing **SALARY...


  • Kuala Lumpur, Malaysia Mudah.my Full time

    **Responsibilities**: **Overview** Carousell Group is one of the world’s largest and fastest growing classifieds marketplace platforms across Southeast Asia, Taiwan and Hong Kong. Started in August 2012, Carousell Group began in Singapore and now has a leading presence in eight markets under the brands Carousell, Mudah, Chot Tot and OneKyat, serving tens...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE AGENT** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS Marketing **SALARY...


  • Kuala Lumpur, Malaysia Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...


  • Kuala Lumpur, Malaysia NR Service Consultancy Full time

    JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...


  • Kuala Lumpur, Malaysia Teradata Full time

    What You’ll Do Grow and develop the managed services business in Teradata’s Asia geography. Drive customer satisfaction by managing the delivery of business outcomes through effective and efficient services rendered by an extended team of local and offshore consultants. Achieve managed services revenue and margin targets. Who You’ll Work...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...