Customer Engagement Officer
2 months ago
**Customer Engagement Officer**
Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level.
Must be completely fluent in English (native speaker written standard) and have suitable experience.
**RESPONSIBILITIES**
- Investigating and solving customers' problems, which may be complex or long-standing
- Issuing refunds, promotions, and compensations to customers
- Respond to customer queries with the aim of achieving first contact resolution
- Advise end customers on options available to them
- Welcome customers to the client’s platform and encourage usage of client’s product and services
- Assign initiatives to customers based on set guidelines and frameworks
- Follow up promptly with customers to resolve issues
- Maintain and update customer details within online platforms
- Report customers feedback to respective internal teams to improve customer experience
- Identifying and highlighting technical issues to raise tickets using the company’s ticketing system. Following up with communicating the status of this process to customers where necessary
**SKILLS**
- Must have perfect “native“ English written skills
- Good communication skills that allow you to inform, help and advice customers and colleagues
- Be driven to cross sell/up sell clients’ product and services
- To understand industry best practices and strive to reach the highest quality levels
- Good problem-solving skills with self-starter initiative - good at getting things done
- Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
- Motivational skills and an ability to supervise/lead a team of customer support agents
- Thorough troubleshooting skills
- Willingness and enthusiasm to own any issue that comes your way
- Diploma or Degree graduate in any discipline - ideally service related
- Needs to be self-starter, reliable and motivated
**REQUIREMENTS**
- 3+ years suitable experience
- As part of the recruitment process, be able to complete role play scenarios - potentially undertake a test brief to demonstrate approach and manner
- Worked within an office environment before
- Used online customer support ticketing systems previously
- Hands-on in customer relationship platforms
- Experience in outbound calls
**COMPENSATION & BENEFITS**
- Basic salary (depending on experience)
- Bonus / Incentives
- Transport allowance
- Shift allowance
- Health Insurance
- Fitness allowance
- _t&c applies_*
- Dental/Optical allowance
**Salary**: RM3,500.00 - RM4,200.00 per month
**Benefits**:
- Dental insurance
- Gym membership
- Health insurance
- Opportunities for promotion
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
**Job Types**: Full-time, Permanent
Pay: RM3,500.00 - RM4,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Will you be able to do face to face interview?
- Will you be able to work from the office?
-
Executive, Customer Insights
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, Customer Insights & Engagement **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc...
-
Product Manager- Customer Engagement Platform
5 months ago
Kuala Lumpur, Malaysia Powerverse Development Ltd Full time**About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being Bold, Responsible, and Trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsource bp. We are repowering a smart, connected, electric...
-
Product Manager
5 months ago
Kuala Lumpur, Malaysia Powerverse Full time**About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric...
-
Executive, Customer Insights
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root...
-
Executive, Customer Engagement Centres Specialist
5 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...
-
Executive, Customer Engagement Centres Specialist
5 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...
-
Owner Engagement Manager
7 months ago
Kuala Lumpur, Malaysia LiveIn.com Full timeAs an Owner Engagement Manager, you will lead a team responsible for maintaining positive relationships with property owners and ensuring their satisfaction. You will be responsible for developing and implementing owner engagement strategies, overseeing communication with property owners, and facilitating effective collaboration between property owners and...
-
Customer Experience Officer
6 months ago
Kuala Lumpur, Malaysia Comfort Works Full time**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...
-
Customer Experience Officer
5 months ago
Kuala Lumpur, Malaysia Comfort Works Full time**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities** Tracking Customer Experiences -...
-
Customer Service Consumer Engagement Speacialist
6 months ago
Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full timeAre you a Consumer Engagement Representative Rockstar who wants to be part of our team for one of the biggest Gourmet Food & Beverages platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Consumer Engagement Representative to join our growing family. Come home and start your...
-
Customer Engagement Executive
6 months ago
Kuala Lumpur, Malaysia Royal Selangor International Sdn Bhd Full timeThe Customer Engagement Executive will be in charge of the global loyalty programme for Royal Selangor. You will work closely with the Head of Global Marketing in deriving strategies and executing plans to deliver the customer promise as well as growing its membership by analysing and reviewing data to assist in crafting data-driven marketing...
-
Customer Happiness Officer
7 months ago
Kuala Lumpur, Malaysia The Makeover Guys Full time**The Role**: As the Customer Happiness Officer at The Makeover Guys, you will be part of the team that brings our customers on a positive journey! You are key in ensuring their happiness by providing a people-oriented experience through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient...
-
Customer Happiness Officer
5 months ago
Kuala Lumpur, Malaysia The Makeover Guys Full time**The Role**: As the Customer Happiness Officer at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient communication and filtering. Your work will...
-
Guest Engagement Officer
6 months ago
Kuala Lumpur, Malaysia Furama Bukit Bintang Full time**Basic Function** To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel. **Responsibility and Authority** - Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful attitude. - Attend to...
-
Customer Engagement Executive
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time**仕事内容**: **About the Company** The company was founded in 1912 with just 11 employees. Today company group employs 25,000 staff in Japan as well as over 3000 staff in 170 locations outside Japan, making it a truly global company. Today the company has grown to become Asia’s No. 1 travel agent, with offices in 34 countries and regions worldwide....
-
Region Practice Lead
5 months ago
Kuala Lumpur, Malaysia Avanade Full timeCome join us The Regional Practice Lead, Customer Engagement sits within the Business Applications (Microsoft Dynamics CRM Solutions) in the Technology Business Group. Customer Engagement emphasizes how organizations interact with their customers and how they measure the work done against fulfillments, entitlements, and service level agreements. This role...
-
Region Practice Lead
6 months ago
Kuala Lumpur, Malaysia Avanade Full timeOrganization Context The Technology, Avanade X, and Advisory Business Groups (BG) are Avanade’s growth engines responsible for developing market relevant capabilities and solutions to help clients resolve critical business and technology issues. Through practices they provide sales, solutioning and delivery support to Client Groups and Accounts to help us...
-
Manager, Community Engagement
5 months ago
Kuala Lumpur, Malaysia IMU EDUCATIONS SDN BHD Full timeThe International Medical University (IMU) is Malaysia’s first and most established private medical and healthcare University with over 30 years of dedicated focus on healthcare education. Job Summary: The Manager of Community Engagement and Sustainability holds a pivotal role in developing platforms and mobilising students and staff to learn through...
-
Guest Engagement Officer
5 months ago
Kuala Lumpur, Malaysia FURAMA HOTEL BUKIT BINTANG Full time**OB DESCRIPTIONS** **1.0** **Basic Function** To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel. **2.0** **Responsibility and Authority** 2.1 Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a...
-
Partner Engagement Advisor
2 months ago
Kuala Lumpur, Malaysia International Medical University - IMU Full time**Role Purpose** - Acts as the main support for student recruitment agents and collaborative partners. - Provides administrative and operational support to agents and partners, and serves as a resource for agents as they engage with prospective students. - To contribute to the achievement of student recruitment targets. - Develop training materials and...