Customer Experience Officer

5 months ago


Kuala Lumpur, Malaysia Comfort Works Full time

**The Role**

Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

**Key Responsibilities**

Tracking Customer Experiences
- Monitor and track customer experiences across online and offline channels, devices, and touchpoints.
- Respond to customer queries in a timely and effective manner, ensuring a high level of customer satisfaction.
- Align customer experience strategies with marketing initiatives and inform customers about new product features and functionalities.

Feedback Analysis and Reporting
- Analyse customer feedback on product ranges and new releases.
- Prepare reports summarising customer feedback and suggesting improvements.

Proactive Customer Engagement
- Identify customer needs and take proactive steps to maintain positive experiences.
- Perform product tests, evaluate after-sales and support services, and facilitate improvements.

Documentation and Collaboration:

- Document processes, log technical issues, and record customer compliments and complaints.
- Collaborate with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.

Continuous Improvement:

- Stay informed of industry trends and new CRM technologies.
- Contribute to the development and implementation of strategies for continuous improvement in customer experience.

**The Requirements**
- Fluent in English.
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Familiar with G-Suite.
- Exceptional interpersonal skills and a client-centered approach.
- Great organisational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.

**The Company**

Comfort Works is a globally recognised E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more.

After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.

**Perks and Benefits**
- Competitive Base Salary with attractive benefits package.
- Hybrid working arrangements (3 days in office, 2 days WFH).
- Strong career progression opportunities.
- Work in an environment that values trust and autonomy
- Company Laptop & all the latest gadgets.
- Parking Allowance & MRT near the office.
- Casual Working Environment with snacks and a swimming pool.
- Opportunities to branch into other fields such as product management, growth marketing or digital marketing.

**Salary**: From RM3,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)



  • Kuala Lumpur, Malaysia Comfort Works Full time

    **The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...


  • Kuala Lumpur, Malaysia Petersime Full time

    **Your responsibilities**: - Contact Petersime clients in APAC and introduce digital products and advanced services to them. - Demonstrate to customers the added value of Petersime digital products for a more efficient operation of their hatcheries. - Prepare offers to clients for digital products and advanced services either in support of an Area Sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CAE Full time

    Customer Experience Representative role involves delivering exceptional customer service, handling administrative tasks, and supporting event planning. About the RoleEnsure a smooth customer experience journey from initial contact to contract end. Perform day-to-day administrative tasks and support front desk operations. Handle customer inquiries,...


  • Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    **Duties and responsibilities**: As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role...


  • Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided....


  • Kuala Lumpur, Malaysia MSP HITECT (M) SDN BHD Full time

    **JOB DESCRIPTION** **(Duties and Responsibilities / Key Result Areas)**: Perform ticketing logging and escalations to the correct person in charge. **Perform ticket(s) monitoring and follow up on any pending issues.** Perform any defined daily checklist/tasks being assigned. **Conducting training to users/suppliers from time to time.** To carry out...


  • Kuala Lumpur, Malaysia CAE Full time

    About This...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About the Role:Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for top brands.Job Summary:This role involves providing exceptional customer service to clients via phone calls, responding to inquiries, and adhering to quality assurance processes.Key...


  • Kuala Lumpur, Malaysia foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Day to day task: - Analyzing problems, deriving and communicating insights from large, complex sets of data with the assistance by Sr Manager - Work alongside the Customer Experience team on business projects - Transform big data sets into visualizations to help the team and business make the right data-informed decisions - Data...


  • Kuala Lumpur, Malaysia Timesconsult (Recruitment Firm) Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided - On-the-job training - Company perks - Safe work environment - Growth opportunities **WHY JOIN US?** - **MNC with regoinal exposure**: - **Monthly intake and quick interview arrangement**: - **Contact Centre Environment with training...


  • Kuala Lumpur, Malaysia J-Recruit Full time

    **About the Employer** A reputable regulated broker with more than 10 years experience in the market Working Location : Bangsar South Salary Range : RM 3000 - RM 3200 **Responsibility** - Provide excellent services and perform clientele analysis to support and maintain excellent relationship with clients - Promote product and service to clients - Work...

  • Customer Experience

    5 months ago


    Kuala Lumpur, Malaysia BEN'S KITCHEN SDN BHD Full time

    **JOB OVERVIEW** - Customer Experience & Marketing Associate is responsible for managing all communication from company hotline and act as a marketing support. Other responsibilities include liaising with operations team. Must be customer-centric, independent, diligent and a team player. **JOB FUNCTIONS, DUTIES & RESPONSIBILITIES** - Customer Service_ -...


  • Kuala Lumpur, Malaysia Bolttech Management Limited Full time

    **As a bolttech intern** You will have the opportunity to gain on-the-job experience and training, exposure to exciting opportunities including managing your own project. You will be embedded in a team working alongside some of our best SMEs. You will also be supported by our intern program which offers a structured learning experience. You will be working...


  • Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Experience Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient ommunication and filtering. Your work will...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...


  • Kuala Lumpur, Malaysia TAGS Chiropractic & Rehabilitation Full time

    The Customer Experience Agent is responsible for providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. **Key Responsibilities**: - Listen attentively to questions and concerns and...


  • Kuala Lumpur, Malaysia TAGS Chiropractic & Rehabilitation Full time

    We are actively **seeking skilled and passionate Customer Experience Executive **to enhance our footprint in Malaysia. If you're dedicated to making a positive impact on individuals' experience through providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CAE Full time

    Customer Experience Team Member sought for role at CAE Kuala Lumpur. Responsibilities include ensuring smooth customer experience, performing administrative tasks, and providing input on Customer Experience projects. Requirements include exceptional interpersonal and communication skills, analytical thinking, and a customer-focused approach. 6-month duration...