Intern, Customer Experience

6 months ago


Kuala Lumpur, Malaysia foodpanda Full time

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Day to day task:

- Analyzing problems, deriving and communicating insights from large, complex sets of data with the assistance by Sr Manager
- Work alongside the Customer Experience team on business projects
- Transform big data sets into visualizations to help the team and business make the right data-informed decisions
- Data Analysis in order to review and analyze data and be able to extract meaningful insights
- Responsible for managing and updating all daily reports including performance reports
- Share best practices and implement continuous improvement actions regularly

**Qualifications**
- Highly proficient in English
- Proficiency in data querying and analytics tools SQL, Tableau, etc.
- Eye for details; proactive and willing to take on challenges.
- Experience and proficiency in Microsoft office tools/programs
- Previous work experience or internships in related fields is a plus
- Good communication skills, systematic thinking, attention to detail
- Responsible and positive work attitude with ability to deal with challenging tasks in a fast-paced environment.



  • Kuala Lumpur, Malaysia Bolttech Management Limited Full time

    **As a bolttech intern** You will have the opportunity to gain on-the-job experience and training, exposure to exciting opportunities including managing your own project. You will be embedded in a team working alongside some of our best SMEs. You will also be supported by our intern program which offers a structured learning experience. You will be working...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Day to day task: - Analyzing problems, deriving and communicating insights from large, complex sets of data with the assistance by Sr Manager - Work alongside the Customer Experience team on business projects - Transform big data sets into visualizations to help the team and business make the right data-informed decisions - Data...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...


  • Kuala Lumpur, Malaysia Intrepid Full time

    **About Us** Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The role** As Customer Experience Representative,...


  • Kuala Lumpur, Malaysia Intrepid Full time

    About Us We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence,...


  • Kuala Lumpur, Malaysia TAGS Chiropractic & Rehabilitation Full time

    The Customer Experience Agent is responsible for providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. **Key Responsibilities**: - Listen attentively to questions and concerns and...


  • Kuala Lumpur, Malaysia AsiaPacTalents Full time

    You will become a brand ambassador for a World-Class International Airline Account. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks...


  • Kuala Lumpur, Malaysia TAGS Chiropractic & Rehabilitation Full time

    We are actively **seeking skilled and passionate Customer Experience Executive **to enhance our footprint in Malaysia. If you're dedicated to making a positive impact on individuals' experience through providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with...


  • Kuala Lumpur, Malaysia Petersime Full time

    **Your responsibilities**: - Contact Petersime clients in APAC and introduce digital products and advanced services to them. - Demonstrate to customers the added value of Petersime digital products for a more efficient operation of their hatcheries. - Prepare offers to clients for digital products and advanced services either in support of an Area Sales...


  • Kuala Lumpur, Malaysia Klook Full time

    Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...


  • Kuala Lumpur, Malaysia Teads Full time

    **Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...


  • Kuala Lumpur, Malaysia Klook Full time

    Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About the Role:Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for top brands.Job Summary:This role involves providing exceptional customer service to clients via phone calls, responding to inquiries, and adhering to quality assurance processes.Key...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...


  • Kuala Lumpur, Malaysia foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...


  • Kuala Lumpur, Malaysia Holafly Full time

    **About Holafly** Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. ✈ We are a young and international team of over 300 people based worldwide! Since 2018, we have helped thousands of travelers by providing global internet to more than 170 worldwide destinations. **What are we looking for** **Key...


  • Kuala Lumpur, Malaysia TDCX Sdn Bhd Full time

    Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations - Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities - Prepares and analyses internal and external quality...


  • Kuala Lumpur, Malaysia Teleport Full time

    At Teleport, we’re on a mission to innovate in the traditional cargo and delivery industry. To enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Southeast Asia. To simply work, like magic. Therefore it’s critical to ensure our content is relevant, engaging and attracts audiences ranging from major...