Customer Experience Manager

3 weeks ago

Kuala Lumpur, Malaysia Teads Full time

**Who we are**
- We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
- Competing against the biggest tech companies
- Inventor of the InRead Video
- Partner with the biggest media agencies and brands
- Global partnerships with premium publishers

**What can you expect in this role**:
Teads is seeking for a detail-oriented **Customer Experience Manager,** based in Kuala Lumpur, Malaysia,** **to be part of a team responsible for the set-up, optimisation, performance and general stewardship of advertising campaigns.

You are the hub of digital advertising campaign execution, working closely and collaboratively with other departments. You'll be responsible for successfully managing client success across our suite of advertising offerings, which includes:
Activation and Delivery
- Self-Serve campaigns management
- Assist in onboarding of customers to our self-service buying platform or DSP.
- Be the lead point of contact for all client communication post-sale.
- Lead preparation for campaign activation through clear and concise communication efforts with clients.
- Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
- Analyze performance data to highlight key trends.
- Plan and execute multiple incremental revenue prospecting plans each quarter.
- Help internal staff development through consistent and thorough knowledge sharing exercises.
- Managed Service campaign management
- Set up the campaign via our legacy platform / buying platform
- Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
- Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
- Plan and execute the end of campaign report presentation for Key clients
- Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team

**About You**
- Relevant work experience including AdOperations, client services, and customer experiences at a digital media agency, SSP, or Adtech company for India markets
- Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc
- Has a proven track record of exceptional time management - effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness
- Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
- Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time
- Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
- Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
- Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
- Possesses exceptional written and verbal communication skills
- Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
- Fluent in English (both written and spoken)
- Team player
- Strong leadership skills
- Proactive communication skills

**About Teads**

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads' modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world's best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

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