Manager, Customer Experience

Duties/Responsibilities: -Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. -Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. -Measures team performance; communicates goals and quotas to team; encourages and motivates...

Job DescriptionThe Customer Experience Manager is a leadership-oriented and self-motivated role that involves managing a team of customer service representatives to achieve organizational goals. This position requires excellent communication skills, experience in a contact center environment, and the ability to coach and develop team members.Key...

Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...

Job SummaryWe are looking for a talented Customer Experience Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and loyalty.Work closely with the hotel's operations team to...

Customer Experience ManagerWe aim to maximize customer lifetime value through retention, persistency, and cross-sell/upsell performance.About the RoleThis role focuses on developing customer-centric initiatives to build loyalty, prevent lapses, and drive deeper engagement with our financial solutions.Key ObjectivesDevelop and implement customer retention...

Job OverviewAs a Regional Customer Service Manager at Businesslist, you will be responsible for leading and overseeing the customer service team to ensure high levels of customer satisfaction and loyalty.This role involves developing and implementing customer service strategies and policies, managing customer complaints and escalations, and monitoring and...

Restaurant General ManagerAbout This RoleWe are seeking a highly motivated and results-driven Restaurant General Manager to lead our team at A&W Kl East Mall.Key ResponsibilitiesOversee the day-to-day operations of the restaurant, including staff supervision, inventory control, and maintaining a clean and safe environment.Develop and implement strategies to...

About the RoleBeyondsoft Malaysia is seeking a highly motivated and experienced customer service professional to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of the financial industry.Key Responsibilities:Deliver personalized customer service through multiple...

Responsible to create a team that listens to our customers, have the knowledge, confidence, authority, and desire to resolve customer complaints passionately while offering informed solutions and recommendations to closing order or upsell. Acting on the findings from root cause analysis, directing issues appropriately to where the problem can be resolved....

Are you looking for a challenging and rewarding career in customer service? Do you have a passion for delivering exceptional customer experiences and making a positive impact on people's lives?As a Telephone Support Specialist with Prudential, you will play a vital role in providing world-class customer service to our clients. You will be responsible for...

Job DescriptionThe Marketing Associate will support the SEA team in driving marketing strategies and initiatives. A key focus is to implement programs and investments that are aligned with global vision while understanding local business needs.About Our TeamWe are a dynamic team that is passionate about creating engaging experiences for our customers. As a...

Job OverviewCOURTS MALAYSIA is seeking a highly skilled and motivated Customer Service Executive to join our team.Key ResponsibilitiesHandle customer inquiries, provide solutions, and ensure timely resolutions.Collaborate with internal stakeholders to deliver exceptional customer experiences.Respond to customer interactions on social media platforms.

A Career Built on ExcellenceJob DescriptionIn this role, you will lead the way in providing exceptional customer experiences, safeguarding American Express customers and service establishments from fraud. Your primary focus will be on interacting with premium clients across various regions, including Asia Pacific, Europe, and North America, to protect their...

Unlock Your Potential with iFAST Global Hub AIiFAST Global Hub AI is a dynamic and fast-paced fintech wealth management platform that is constantly evolving to meet the changing needs of our clients. As a Client Services Executive, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional...

Role OverviewThis role serves as a Customer Service Executive at Ikonik Eye Specialist & General Health Centre, representing the company and meeting performance targets while delivering exceptional customer care.Accurate patient management is crucial in this position.Meet individual and team targets, generate sales leads, and build trust through open...

-Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...

**Main Purpose** We’re searching for an Operator Experience Manager to own and champion the customer experience of our priority customer segments. Using data and insight you will design the overall CRM and experience strategy and develop and execute the right journey and solutions—channel basket, services, campaigns and content - to the right customer at...

As a Senior Manager, Customer Experience at Link Compliance, you will be responsible for leading our customer-facing initiatives and driving key strategic projects.Key ResponsibilitiesCollaborate with stakeholders to identify areas for improvement and develop strategies to enhance customer satisfaction.Lead a team of customer experience professionals,...

Join Prudential Hong Kong Limited's team of professionals who are dedicated to delivering exceptional customer experiences.Company OverviewOur company's purpose is to be partners for every life and protectors for every future.Job DescriptionThe incumbent is responsible for providing a best-in-class customer onboarding experience to support the Company's...

**Join the industry leader to design the next generation of breakthroughs**: **THE FUTURE IS WHAT WE MAKE IT.** **_Experienced Customer Experience Professional_** **_Kuala Lumpur, Malaysia_** Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our...