Associate Customer Success Manager

6 days ago

Kuala Lumpur, Malaysia London Stock Exchange Group Full time

Associate Customer Success Manager (Cantonese/Mandarin)

**What We Do**

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions - **Data and Analytics, FTSE Russell, Risk Intelligence,** **Capital Markets** and **Post Trade** - offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets

**Opportunity**

We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience.

As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change.

**Role Responsibilities**
- Develop and implement the customer success strategy for assigned accounts to drive revenue retention
- Monitor customer health, adoption metrics, renewals and implement customer success plans
- Deliver highly engaging customized product trainings based on user workflow and their requirements
- Partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth of Risk & Compliance solutions
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Participate in industry events alongside the team to foster networking, brand presence, and stay up to date on industry trends

**Required Skills & Experience**
- A few years of validated customer success or client relationship experience
- Proficient in spoken Cantonese, Mandarin and English to support our APAC customers
- Strong problem-solving, communication and presentation skills with ability to flex style depending on audience
- Very meticulous and able to work under high demand situation
- Proactive and positive demeanor to go above and beyond to increase customer happiness and deepen relationships

**Preferred Skills / Qualifications**
- Certified Anti-Money Laundering Specialist (CAMS)
- Previous experience in World Check solutions and or other screening solutions

If this sounds exciting to you, click"Apply" today

We are currently on **Hybrid** work mode (3 days working in office, 2 days working remotely).

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or

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