Associate Customer Success Manager

5 months ago

Kuala Lumpur, Malaysia London Stock Exchange Group Full time

Associate Customer Success Manager (Cantonese/Mandarin)

**What We Do**

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions - **Data and Analytics, FTSE Russell, Risk Intelligence,** **Capital Markets** and **Post Trade** - offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets

**Opportunity**

We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience.

As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change.

**Role Responsibilities**
- Develop and implement the customer success strategy for assigned accounts to drive revenue retention
- Monitor customer health, adoption metrics, renewals and implement customer success plans
- Deliver highly engaging customized product trainings based on user workflow and their requirements
- Partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth of Risk & Compliance solutions
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Participate in industry events alongside the team to foster networking, brand presence, and stay up to date on industry trends

**Required Skills & Experience**
- A few years of validated customer success or client relationship experience
- Proficient in spoken Cantonese, Mandarin and English to support our APAC customers
- Strong problem-solving, communication and presentation skills with ability to flex style depending on audience
- Very meticulous and able to work under high demand situation
- Proactive and positive demeanor to go above and beyond to increase customer happiness and deepen relationships

**Preferred Skills / Qualifications**
- Certified Anti-Money Laundering Specialist (CAMS)
- Previous experience in World Check solutions and or other screening solutions

If this sounds exciting to you, click"Apply" today

We are currently on **Hybrid** work mode (3 days working in office, 2 days working remotely).

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or

  • Associate Customer Success Manager

    5 months ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Associate Customer Success Manager (Japanese) We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and...

  • Associate Customer Success Manager

    5 months ago

    Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

    What We Do LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world’s financial...

  • Associate Customer Success Manager

    5 months ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    **What We Do** LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial...

  • Customer Success Manager

    5 months ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **JOIN US NOW -> Customer Success Manager - Exciting Opportunity at the MNC Tech Company!!!** Are you a talented and driven individual looking to make a significant impact in the technology industry? Join our team as a **Customer Success Manager** and help elevate awareness and adoption of cutting-edge technology solutions at the fast-growing...

  • Associate Customer Success Manager

    5 months ago

    Kuala Lumpur, Malaysia London Stock Exchange Full time

    We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure...

  • Associate Customer Success Renewal Specialist

    5 months ago

    Kuala Lumpur, Malaysia SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Associate Customer Success Manager

    4 months ago

    Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

    We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure...

  • Customer Success Specialist

    5 months ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Success Manager

    6 months ago

    Kuala Lumpur, Malaysia Finastra USA Corporation Full time

    **Responsibilities**: **Purpose of Role**: - The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra’s solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to...

  • Customer Success Associate Director, Apac

    5 months ago

    Kuala Lumpur, Malaysia Wolters Kluwer Full time

    Be the difference. If making a difference matters to you, then you matter to us. We are now looking for an Customer Success Associate Director. You will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful...

  • Manager, Customer Success

    5 months ago

    Kuala Lumpur, Malaysia SAS Full time

    : At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...

  • Customer Success Associate

    5 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...

  • Customer Success Manager

    1 month ago

    Kuala Lumpur, Malaysia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...

  • Customer Success Representative

    6 months ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    **Responsibilities** - Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell - Ensures customer success and goes above and beyond to ensure customer retention and satisfaction - Proactively monitors the funnel of expiring agreements, executes actions in timely manner...

  • Customer Success Manager

    4 months ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...

  • Customer Success Manager

    4 months ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **Ignite Customer Success in Fintech!** **Do you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?** **In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting...

  • Customer Success Account Manager

    6 months ago

    Kuala Lumpur, Malaysia Microsoft Full time

    We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers that have a global, complex, cross-cloud digital footprint. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/Minimum Viable Product to production...

  • Assistant Manager

    5 months ago

    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...

  • Customer Success Manager

    5 months ago

    Kuala Lumpur, Malaysia Scicom Full time

    **The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...

  • Customer Success Account Manager

    5 months ago

    Kuala Lumpur, Malaysia LittleLives Full time

    As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise...