Customer Success Associate
7 months ago
_**VERY URGENT**_
**Key Responsibilities**:
Execute programs to identify and nurture customer advocacy.
Leverage customer feedback and testimonials to drive business growth and brand loyalty.
Lead efforts to minimize churn and maximize customer retention and renewals.
Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.
Execute, iterate, and improve customer engagement using the T-12 customer journey playbook.
Foster long-term relationships and drive customer satisfaction.
Proactively identify opportunities for upselling and cross-selling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.
Develop different approaches to drive ARPU uplift across Small-Medium-Large (S-M-L) customer segments.
Build and maintain executive relationships with customers.
Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.
Map customer needs back to solutions offered by CTOS.
Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.
Track key performance indicators: Churn, Renewal Rate, Revenue Uplift, ARPU, and CSAT.
Utilize Sales Performance Standard (SPS), SFDC, and dashboards for performance monitoring, management, and process improvement.
**Job Requirements**:
Minimum diploma or bachelor’s degree or equivalent qualification in any discipline.
At least 6 months of working experience in customer servicing, sales, and marketing.
Experience working with corporate and enterprise accounts with sales cycles is an advantage.
Experience of 3 - 5 years managing customer retention (will be required to manage customers that wanted to terminate our services and experience in B2B (SME industries preferable).
Excellent communication and presentation abilities in English and Bahasa Malaysia. Mandarin will be added advantage.
Strong analytical, negotiation, and problem-solving skills.
Commitment to customer satisfaction and a passion for driving customer success.
Exceptional communication, interpersonal, and relationship-building skills.
Ability to communicate complex concepts in a clear and understandable manner.
Excellent written and verbal communication skills.
Proficiency in MS Word, MS Excel, and PowerPoint.
Understanding of how to leverage technology, especially data and AI, to improve speed to execution, speed to market, and customer delight through a digital journey.
Self-motivated, proactive, and service-oriented.
Exceptional problem-solving skills.
Ability to work comfortably in a cross-functional setting and with senior business executives.
Ability to remain calm and composed under stress and uncertainty, inspiring the same in the team.
**Work arrangements**
Ideal working hours (8:30 am to 5:30 pm ); 80% Travelling to visit clients
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Expected salary?
- Notice period?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer support: 3 years (preferred)
- B2B: 3 years (preferred)
- Corporate or Enterprise accounts: 3 years (preferred)
**Language**:
- Mandarin (preferred)
**Location**:
- Kuala Lumpur (preferred)
Willingness to travel:
- 75% (preferred)
-
Associate Customer Success Manager
6 months ago
Kuala Lumpur, Malaysia London Stock Exchange Group Full timeAssociate Customer Success Manager (Cantonese/Mandarin) **What We Do** LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk...
-
Associate Customer Success Manager
6 months ago
Kuala Lumpur, Malaysia London Stock Exchange Group Full timeAssociate Customer Success Manager (Japanese) We are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and...
-
Associate Customer Success Renewal Specialist
6 months ago
Kuala Lumpur, Malaysia SAS Full time: **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...
-
Associate Customer Success Manager
6 months ago
Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full timeWhat We Do LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world’s financial...
-
Associate Customer Success Manager
6 months ago
Kuala Lumpur, Malaysia London Stock Exchange Group Full time**What We Do** LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial...
-
Associate Customer Success Manager
7 months ago
Kuala Lumpur, Malaysia London Stock Exchange Full timeWe are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure...
-
Associate Customer Success Manager
6 months ago
Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full timeWe are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure...
-
Customer Success Associate Director, Apac
6 months ago
Kuala Lumpur, Malaysia Wolters Kluwer Full timeBe the difference. If making a difference matters to you, then you matter to us. We are now looking for an Customer Success Associate Director. You will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful...
-
Customer Success Representative
8 months ago
Kuala Lumpur, Malaysia Veeam Software Full time**Responsibilities** - Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell - Ensures customer success and goes above and beyond to ensure customer retention and satisfaction - Proactively monitors the funnel of expiring agreements, executes actions in timely manner...
-
Customer Success Representative
6 months ago
Kuala Lumpur, Malaysia Veeam Software Full timeVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide,...
-
Customer Success Representative
7 months ago
Kuala Lumpur, Malaysia Veeam Software Full timeVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide,...
-
Customer Success Associate
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...
-
Customer Success Associate
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time**Job Details**: - Location: Bangsar South, Kuala Lumpur - Working hours: Monday - Friday, 8.30am - 5.30pm - Permanent position - Offered salary: Up to RM 5,500 **Responsibilities**: - Execute programs to identify and nurture customer advocacy. - Leverage customer feedback and testimonials to drive business growth and brand loyalty. - Lead efforts to...
-
Customer Success Representative
6 months ago
Kuala Lumpur, Malaysia Veeam Software Full timeVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...
-
Customer Success Representative
6 months ago
Kuala Lumpur, Malaysia Nutanix Full time**Hungry, Humble, Honest, with Heart. **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative **to deliver exceptional...
-
Customer Service Associate
7 months ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time_**Start your venture in the Customer Service industry with a renowned International BPO Company! Embark on a meaningful path toward a successful career, complemented by outstanding benefits!**_ **Job Highlights**: - International BPO company - Opportunity to grow in an E-commerce & online shopping platform industry - Full training provided (1 month) -...
-
Customer Success Manager
6 months ago
Kuala Lumpur, Malaysia Veeam Software Full timeVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...
-
Customer Success Executive
6 months ago
Kuala Lumpur, Malaysia MANDRILL TECH SDN. BHD. Full time*Proactively engage with customers and perform regular business reviews to ensure they are set up for success. *Identify upsell and cross-sell opportunities with the assigned customers. *Respond to customer requests and inquiries in a professional and timely manner *Collaborate closely with team members to support renewals and expansion opportunities. *Gauge...
-
Customer Development Associate
7 months ago
Kuala Lumpur, Malaysia LingoAce Full time_Are you a driven communicator ready to make an impact in education? If you thrive in a fast-paced environment and are motivated by results, this opportunity is for you! _ - We're seeking a _**Customer Development Associate**_ _to help us expand our reach and connect learners with life-changing opportunities._ **Why LingoAce?** We firmly believe that in...
-
Customer Success Executive
6 months ago
Kuala Lumpur, Malaysia Infobip Ltd Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...