![Agensi Pekerjaan Ideal Reliance Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Success Associate
3 weeks ago
**Job Details**:
- Location: Bangsar South, Kuala Lumpur
- Working hours: Monday - Friday, 8.30am - 5.30pm
- Permanent position
- Offered salary: Up to RM 5,500
**Responsibilities**:
- Execute programs to identify and nurture customer advocacy.
- Leverage customer feedback and testimonials to drive business growth and brand loyalty.
- Lead efforts to minimize churn and maximize customer retention and renewals.
- Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.
- Execute, iterate, and improve customer engagement using the T-12 customer journey playbook.
- Foster long-term relationships and drive customer satisfaction.
- Proactively identify opportunities for upselling and cross-selling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.
- Build and maintain executive relationships with customers.
- Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.
- Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.
**Skills & Requirements**:
- Minimum diploma or bachelor’s degree or equivalent qualification in any discipline.
- At least 6 months of working experience in customer servicing, sales, and marketing.
- Experience working with corporate and enterprise accounts with sales cycles is an advantage.
- Experience of 3 - 5 years managing customer retention and experience in B2B (SME industries preferable).
- Excellent communication and presentation abilities in English and Bahasa Malaysia (Mandarin will be added advantage).
- Excellent written and verbal communication skills.
- Proficiency in MS Word, MS Excel, and PowerPoint.
**Job Type**: Permanent
Pay: RM4,000.00 - RM5,500.00 per month
**Experience**:
- Customer Service Management: 3 years (preferred)
**Language**:
- English (preferred)
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