Customer Experience Analyst

We are seeking a Customer Experience Analyst to join our team at Concentrix. In this role, you will be responsible for gathering, analyzing, and interpreting consumer feedback to generate actionable insights that drive business improvements.Responsibilities:Supervise a work group by assigning tasks and monitoring attendance, providing input on...

About the RoleWe are seeking a skilled Quantitative Analyst - Customer Experience to join our team. As a key member of our GBS function, you will be responsible for analyzing data and providing insightful reporting that drives decision-making for our stakeholders.ResponsibilitiesCollect, process, and cleanse data from diverse sources, ensuring data quality...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Our company is dedicated to delivering exceptional customer experiences, and we are looking for a skilled Senior Quality Assurance Analyst to help us achieve this goal.ResponsibilitiesMonitor and evaluate customer interactions to ensure they meet our quality standards.Develop and implement strategies to improve program performance.Collaborate with team...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by...

About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

We are seeking an Analyst and Customer Service Expert to join our team at the Touch 'n Go Group. As an Analyst and Customer Service Expert, you will be responsible for providing exceptional customer service and analyzing data to inform business decisions.Responsibilities:Provide timely and effective customer service through various channels.Analyze customer...

Key ResponsibilitiesThe Quality Analyst will be responsible for:Designing, writing, testing, and documenting efficient testing solutionsDeveloping and implementing quality assurance processesEnsuring compliance with quality standardsCollaborating with cross-functional teams to achieve business objectivesProviding coaching and training to agents and team...

**Responsibilities - Gather, analyse and formalize user’s business requirements and processes into project proposal or project specifications. - Interpret, create and maintain written business requirements, technical specification and user guides documents. - Involve in the system development life cycle, and be available to follow through instructions as...

We are seeking a User Experience Designer & Solutions Analyst to join our team at U Mobile Sdn Bhd. As a key member of our team, you will be responsible for creating great user experiences (UI/UX) for web and mobile apps, handling change requests, and ensuring projects run smoothly from start to finish.The Day-To-Day ActivitiesDesign user journeys and...

Job Summary- Participate in driving customer excellence in service delivery across the organization and ensuring each interaction is utilized as an opportunity to exceed the customer’s expectations of our support.- Job Accountabilities - Key Accountabilities- Responsible for the successful execution of the net promoter score program for the organization. -...

About the RoleWe are seeking an experienced Actuarial Experience Analyst to join our team in Prudential plc. The ideal candidate will have a strong background in actuarial science and experience in working with large datasets.Key ResponsibilitiesData Reconciliation: To supervise/monitor data reconciliation with Finance, Claims departments and identify the...

**About Klook** Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel...

**Role Summary** We're seeking a Billing Analyst to handle billing operations within our accounting department. Your role will involve issuing invoices accurately to ensure revenue consistency. You'll need a sharp eye for detail and the ability to work independently to meet deadlines. As a Billing Analyst, you'll oversee accounts receivable, ensuring...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

**Role Summary** We are looking for a Billing Analyst to undertake billing operations in our accounting department. We’ll count on you to issue invoices with a high degree of accuracy to guarantee our revenue. Our Billing Analyst should have a keen eye for detail. You should also be comfortable working with little supervision to meet tight...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service gaming - Salary : Mandarin : MYR 4k 2 years in CS experience - Request to...

Customer Service Analyst 1-Support-220002B5 **Applicants are required to read, write, and speak the following languages**: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...