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Guest Engagement Officer
3 weeks ago
**Basic Function**
To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel.
**Responsibility and Authority**
- Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful attitude.
- Attend to guests’ enquiries / requests on hotel facilities / services, tourist information / tours, bookings and reconfirmation of flights, sell stamps, self-service launderette tokens, photocopy service, foreign currencies and traveler’s cheque exchanges, safe deposit boxes and so on.
- Maintain parcels, mail and messages for the guests.
- Maintain forwarding records of guest’s mail.
- Carry out pre-arrival activities which include issuing meal and welcome drink coupons, fruit baskets, prepare guest registration cards, room assignment and any other requests.
- Check-in and check-out guests.
- Sell rooms to walk-in guests and take room reservations, up-sell rooms whenever possible.
- Perform daily due-out, extension of stay, late checkout and no show procedures.
- Carry out the Hotel procedure for different modes of payment cash, credit/charged card, corporate account and vouchers.
- Post transactions to ensure accountability of guest’s expenses.
- Sort and prepare documents for accounting and controlling purposes.
- Issue key cards based on the established procedures.
- Communicate with Housekeeping Department and other Departments for operational needs.
- Count and balance cash float entrusted and perform proper handling and talking over based on the established procedure.
- Handle complains and dispose of such complaints at the lowest possible level. Refer to superior when necessary.
- Perform room and rate change based on established procedure.
- Perform rooms’ discrepancy check based on the established procedure.
- Perform related administrative duties.
- Perform Front Office’s night audit procedure.
- Perform Hotel close-day procedure.
**Salary**: RM2,000.00 - RM2,300.00 per month
Schedule:
- Rotational shift
**Language**:
- English and Bahasa Melayu (preferred)
Ability to Commute:
- Kuala Lumpur (required)
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