Guest Experience Officer

7 months ago

Kuala Lumpur, Malaysia Lendlease Full time

If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Guest Experience Officer is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to:

- Communication with shoppers and tenants in person or via phone call.
- Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness.
- Attending to emergencies and responding according to the centre Standard Operating Procedure.
- Concierge desk administration duties.
- Work closely with other departments to ensure smooth daily operations of the mall.
- Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.

Essential to this role is experience in customer service with an approachable and friendly demeanour. Excellent proficiency in English is a must have skill for this role. Able to converse in Mandarin/Japanese will be added advantage. You must be able to work on shift hours, weekends and public holidays.

**Benefits**:

- Generous leave
- Well-being leave

We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

To find out more about us and to explore all other opportunities visit

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