Guest Experience Officer

'¢ Projecting a professional image to maintain and enhance the reputation of the Hotel and Company. '¢ Ensuring all Guests are provided with friendly, courteous and professional service at all times. Regardless if based at the Front Desk, Club Lounge or Service '¢ Maintaining a safe working environment by minimising hazards or reporting them to the...

Language Able to speak English fluently, Bahasa Malaysia - liaise with most Foreign Guest/ Local. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...

**Job Number** 24019569 **Job Category** Rooms & Guest Services Operations **Location** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

**Job Number** 24043795 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

**Job Number** 24053768 **Job Category** Rooms & Guest Services Operations **Location** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

**Job Number** 24020791 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

**Job Number** 24067653 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

**Job Number** 24029888 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

**Additional Information** Front Desk Talent. Malaysian Only. **Job Number** 24023134 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

**Additional Information** Malaysian Only. Front Desk Talent / Welcomer / Rooms Controller **Job Number** 24044444 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

Great and welcome guest - Proper grooming and neat dressing - Ensure record-keeping of bookings/cancellations - Correct charges applied to guest folio - Timely communication on queries and request - Improve guest experience during their journey with us - Help imagine and develop a unique offering for guest - Reinforce the culture and personality of the...

K Hotel Kuala Lumpur is a new & existing lifestyle & social hotel in; and we are looking for an energetic and young talent to join our team to imagine, build and grow the organisation. Guest Experience Ambassador will not only be required to perform the basic duties such as Greet and welcome guests Ensure record-keeping of bookings/cancellations Correct...

**Job Number** 24087640 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Guest Service. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback...

**Job Number** 24102750 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Loyalty Officer...

Jobscope: - Assist our guests at our check-in and check-out concierge - Be familiar with the surrounding of the township, attractions, facilities and able to offer advice to the guest whenever required - Prepare and serve all food & beverage related items such as welcome drinks by following all food safety and sanitation procedure - Handle payment, tally,...

If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Guest Experience Officer is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to: - Communication with...

**Additional Information** (Malaysian Only) **Job Number** 24097675 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

Language Able to speak English fluently and MANDARIN SPEAKER - liaise with most Chinese/ Foreign Guest. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...

**Additional Information** Malaysian Only **Job Number** 24086094 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...