Guest Experience Officer

3 months ago

Kuala Lumpur, Malaysia Moka Venture Sdn Bhd Full time

**Responsibility**
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)
- via online social network/physically.
- Provide information about our stay (PDF file, parking video, etc.).
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments (on tracking system)
- Check and adjust daily rental fee (if necessary)

**Requirements**:

- **This job is open to Malaysian only.**:

- Fresh graduate and SPM leavers are encourage to apply.
- Excellent hands-on skills with eye for details
- Ability to work independently.
- Positive attitude and responsible character.
- Pleasant personality with focus on excellence in customer service.
- Prior working experience will be an added advantage.
- Self-starter with good communication and interpersonal skill.
- Possess self-confidence and be able to actively interact with all relevant parties.
- Has own transportation (Car preferred)

**Additional Benefits**
- Annual Leave
- EPF / SOCSO / PCB
- Allowance Provided
- Medical and Hospitalisation Leave
- Training Provided
- Performance Bonus

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Professional development

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

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