Manager, Self Service Terminal

2 weeks ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

Manager, Self Service Terminal (SST) Dispute Management

**If you are looking to excel and make a difference, take a closer look at us...**

**Key Responsibilities**:

- Monitor and check the dispute cases i.e refund for SAN & Mydebit, memo crediting for HLBB Cards Holder and Mydebit Manual Refund & Tag R volume cases received from Merchant Support Payment Team.
- Prepared SST Dispute reporting on monthly basis and ensure RCSA tasks are executed accurately on quarterly basis.
- Conduct the SST Register and OSP system reports to keep in track all cases being attended within SLA (10 business Days) and involved in weekly meeting discussion on the Dispute related issue.

**Job Requirements**:

- Malaysian citizen.
- Bachelor's Degree/ Post Graduate Diploma/ Professional Degree in Business Studies/ Administration/ Management, Finance/ Accountancy/Banking or equivalent with 5 years and above of working experience in financial institutions.
- Experienced in Dispute Resolution and knowledge in One Stop Portal System (OSP) are preferable.
- Fluent in written and spoken English with proficiency in Microsoft Word & Excel.
- Strong people management and leadership skills with ability to guide a team.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000017539



  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We are currently looking for an Executive, Self Service Terminal (SST) Dispute Management (6 months Contract) to support Disputes cases and make sure all the disputes cases resolved in accordance to the policies and guidelines. This role will report to Section Head, SST Disputes...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We are currently looking for an Executive, Self Service Terminal (SST) Dispute Management (6 months Contract) to support Disputes cases and make sure all the disputes cases resolved in accordance to the policies and guidelines. This role will report to Section Head, SST Disputes...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usWe are currently looking for an Executive, Self Service Terminal (SST) DisputeManagement (6 months Contract) to support Disputes cases and make sure all the disputes cases resolved in accordance to the policies and guidelines. This role will report to Section Head, SST Disputes and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, Self Service Terminal (SST) Dispute ManagementIf you are looking to excel and make a difference, take a closer look at us...Key Responsibilities: Monitor and check the dispute cases i.e refund for SAN & Mydebit, memo crediting for HLBB Cards Holder and Mydebit Manual Refund & Tag R volume cases received from Merchant Support Payment Team. Prepared...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities: - Regulatory Reporting & Compliance_ - Play a role of Business Analyst to provide potential system/operational enhancement based on the data analyzed. - Prepare and submit BNM/ Paynet and other regulator periodical reporting. Implement the Banks Compliance...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usKey Responsibilities:Monitor and check the dispute cases i.e refund for SAN & Mydebit, memo crediting for HLBB Cards Holder and Mydebit Manual Refund & Tag R volume cases received from Merchant Support Payment Team.Prepared SST Dispute reporting on monthly basis and ensure RCSA tasks...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usKey Responsibilities: Regulatory Reporting & Compliance_ Play a role of Business Analyst to provide potential system/operational enhancement based on the data analyzed. Prepare and submit BNM/ Paynet and other regulator periodical reporting. Implement the Banks Compliance frameworks,...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities:- Monitor and check the dispute cases i.e refund for SAN & Mydebit, memo crediting for HLBB Cards Holder and Mydebit Manual Refund & Tag R volume cases received from Merchant Support Payment Team.- Prepared SST Dispute reporting on monthly basis and ensure RCSA...


  • Kuala Lumpur, Malaysia American Express Full time

    Terminal Enablement Analyst **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    Terminal Enablement AnalystYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as...


  • Kuala Lumpur, Malaysia Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    Android Developer (Java/Kotlin) Business Unit/Function: Added Value Payment Solutions Reports to: Product Development Manager Location: Kuala Lumpur - Malaysia Job type: Permanent Workload: 100% Reporting and collaboration - The holder of the position reports to a Product Development Manager. - The holder of the position manages and works daily with CC...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Amex Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    Android Developer (Java/Kotlin)Business Unit/Function: Added Value Payment SolutionsReports to: Product Development ManagerLocation: Kuala Lumpur - MalaysiaJob type: PermanentWorkload: 100%Reporting and collaboration The holder of the position reports to a Product Development Manager. The holder of the position manages and works daily with CC terminal team...

  • Terminal Operator

    2 weeks ago


    Kuala Terengganu, Terengganu, Malaysia Kertih Terminals Sdn Bhd Full time

    Responsibilities: To safely execute all product movement activities at Truck Loading and Truck Unloading facilities as per scheduled in comply to KTSB operating procedure and safety standard. To perform daily routine inspection on all equipment's at Truck Loading and Truck Unloading facilities and promptly report to on duty supervisor for any equipment...

  • HR Services, Core

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...

  • HR Services, Talent

    3 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • HR Services, Core

    2 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia INITIA INTERNATIONAL SDN BHD Full time

    **WALKING ON SUNSHINE IS EXPANDING!!!** **Work Status: Full-time** **Work Location: Mont Kiara, Kuala Lumpur** **Full-Time Rate: RM2500-3000** **INITIA GROUP**, is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company,...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.** - In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...