Guest Service Manager

3 weeks ago

Kuala Lumpur, Malaysia Viking Cruises Liner (Ocean) Full time

ONLY MALAYSIAN **

**Job requirements**
- A required minimum of 2-3 years experience in a front office or reception management position. Shipboard experience is required.
- Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills - the ability to speak an additional language is an advantage.
- Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.
- Strong accounting and administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; experience in cash handling and foreign currency exchange is required.

**Job descriptions**
- Together with the Shore Excursions Manager, manage the Explorers Desk Team to ensure guest satisfaction is maintained, in accordance with Viking’s STAR Service Standards.
- Oversee the Explorers Desk operation and ensure that the operation hours accommodates guest requests and/or queries; supervise the Senior Receptionist when handling lost/delayed luggage.
- Supervise and train all Ground Staff involved in embarkation. Training includes check in procedures and the use of Gabba Devices.
- Keep all Hotel Departments informed about respective guest queries, individual requirements and potential challenges.
- Liaise with the Shore Excursions Manager to ensure a smooth operation between the airport and terminal for guests arriving to the ship; supervise the guest embarkation process and consistently communicate with the terminal for matters relating to guests arriving from the airport, as per Viking’s Standard Operating Procedures.
- Export data from MXP and review manifests, amenity reports, special requests, etc. for upcoming cruises and send the relevant information to onboard teams, and complete the necessary stateroom changes, upgrades, etc.

**Job Type**: Contract
Contract length: 6 months

**Salary**: From RM20,000.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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