Guest Service Manager

**Job Summary**: The Guest Service Manager is responsible for ensuring exceptional service and guest satisfaction by overseeing the front desk, concierge, and guest services operations. This role involves managing guest interactions, handling complaints, and coordinating with various departments to deliver a seamless and memorable experience for all...

**Job Number** 23152347 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

**Additional Information** (Malaysian Only) **Job Number** 24080192 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Guest Service. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback...

Position based at Travelodge Bukit Bintang BASIC FUNCTION: To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager. The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests,...

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

Guest Services Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

**Malaysia*** **PARKROYAL COLLECTION Kuala Lumpur*** **Rooms*** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

**Guest Interaction**: - Greet and assist guests during check-in and check-out. - Provide information about hotel services and local attractions. - **Reservation Management**: - Handle room reservations, modifications, and cancellations. - Ensure accurate record-keeping and billing information. - **Customer Service Excellence**: - Respond promptly to...

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. - Make appropriate selection of rooms based on guests’ needs, code...

**Malaysia** **PARKROYAL COLLECTION Kuala Lumpur** **Rooms** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a wide...

Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with your own colleagues and all...

**Job Number** 24027068 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

JLL supports the Whole You, personally and professionally. Appraisal Property Management (APM) have been appointed to provide comprehensive Property and Asset Management services for Kuala Lumpur’s newest office tower which is expected to be completed in the coming weeks. APM is part of the JLL group, a global leader in the provision of property and...

**Job Number** 24069648 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

**Job Number** 24032620 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...