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Service Technician

4 weeks ago

Petaling Jaya, Malaysia Johnson Controls International Full time

**Who we are**:
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What will you do**:

- Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
- Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
- Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
- Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
- Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
- Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
- During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
- Supervise subcontractors working on behalf of JCI
- As Sr. Engineer ensure that experience is passed on to the rest of the FLSP team through mentoring and training.
- Maintain service vehicle and any other tools and/or equipment assigned to you in good condition
- Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
- Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.
- Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

**How will you do it**:

- Service performance and efficiency
- Service & Safety Quality
- Execution of service orders in timely manners
- Customer relationships building and customer satisfaction
- Written report from each job with issues, outstanding and new service opportunities
- Mentoring and training of Service Team members

**What we look for**:

- 5 years and above experience in HVACR industry
- Industrial & Process Refrigeration products and systems knowledge
- Screw, Centrifugal and Reciprocating compressor knowledge
- PLC and microprocessor controls knowledge
- ASHRAE standards
- Refrigerants
- Health & Safety
- Valid driving license

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

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