Supervisor
6 months ago
**KEY DUTIES / RESPONSIBILTIES**:
- Assist Store PIC (Store Manager / Assistant Store Manager) to monitor store operation and retail team members
- Responsible for managing outlet keys, compliance on outlet business hour
- Ensure outlet’s headcount fulfilment
- Leading retail team members to drive sales and achieve sales targe
- Provide product and customer service training to retail team members regularly
- Demonstrate excellent customer service level to team
- Ensure housekeeping is done every day and as when required
- Ensure cash float, sales collection and monetary related amount are calculated accurately and stored carefully
- Working closely with Store PIC on store operations, manpower issue and provide improvement solutions if any
- Ensure retail team members follow SOP as per according to Management and Retail Operations Department
- Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines
- Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock
- Monitoring and key in Cap Plan, SCORE and attendance
- Make sure CCTV is functional
- Update budget for monthly and annually sales target
- Plan and prepare monthly duty roster of retail team members and ensure they follow their working shift as planned
- Perform stock take activity for stores and responsible for stock loss if any
- Assist team with any other projects on an as needed basis
- Perform any ad-hoc action assigned by the Management
- Coaching Sales Associate team
**JOB REQUIREMENTS**:
- At least 2 - 3 year(s) of working experience in the related field is required for this position or equivalent retail experience
- Converse well in English and Bahasa Malaysia. Able to speak in Mandarin would be an added advantage
- Passionate, dynamic and highly motivated individuals who are willing to take initiative and eager to learn
- Positive attitude and able to work in a fast pace working environment
- Posses strong leadership quality with excellent customer service and communication skill
- Willing to work according to pre-planned shift hours
- Basic proficiency in Microsoft Office
**Salary**: Up to RM3,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- retail industry: 1 year (required)
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