Mandarin and Cantonese Speaker
7 months ago
**Role**:Customer Service Executive
**Timings**:Night Shift (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Relations Customer Service Mandarin Cantonese BPO Voice Process Customer oriented BPO Skills BPO industry BPO Recruitment BPO Hiring Customer Care BPO Call center International BPO customer success bpo BPO call centre Customer Service Agent Mandarin or Cantonese Voice Support Must be fluent in speaking both Mandarin and English Fluent both Cantonese and English Proficient in English
- **Customer Service Executive**
Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Mandarin, Cantonese & English
- Job Description:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Training Period : 1 month
Basic Salary (RM)
** Traditional Mandarin & English**: 3,000
**Mandarin, Cantonese & English r**: 2,100
Key Performance Indicator (KPI)
- 400
Night Shift Allowance
- 300
Overtime
- If require
Working days
- 6
Shuttle service provided
- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours
(Compulsory working on Public Holidays and Weekends)
Interview mode
- Walk in
Attraction: 1 month Accommodation Provided For Outstation
- Upon request, with 6-month(s) services bond
-
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