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Helpdesk Consultant
3 weeks ago
Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
Requirement
- Prefer mandarin speaker
- Fresh graduate
**Salary**: RM3,900.00 - RM4,000.00 per month
Schedule:
- Monday to Friday
Ability to Commute:
- Johor Bahru (required)
Ability to Relocate:
- Johor Bahru: Relocate before starting work (required)
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Johor Bahru, Johor, Malaysia MINDE Group Full timeInform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer mandarin speaker Fresh graduateSalary: RM3, RM4,000.00 per...
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Johor Bahru, Johor, Malaysia MINDE Group Full time1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...
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1 week ago
Johor Bahru, Johor, Malaysia MINDE Group Full time1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...
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Helpdesk Consultant
1 week ago
Johor Bahru, Johor, Malaysia MINDE Group Full timeInform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer chinese speaker- have knowledge for IT (software &...
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Helpdesk Consultant
1 week ago
Johor Bahru, Johor, Malaysia MINDE Group Full time1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically.Diagnose and resolve software issuesProperly escalate unresolved queries to the next level of supportWalk customers through problem solving process and advice user on appropriate actionFollow up with customers, provide feedback and see problems...
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Helpdesk Consultant
1 week ago
Johor Bahru, Johor, Malaysia MINDE Group Full timeInform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersSalary: RM4,000.00 per monthAbility to Commute: Johor Bahru (required)Ability...