Helpdesk Consultant

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer chinese speaker - have knowledge for IT...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month Ability to Commute: - Johor...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Novelte (M) Sdn. Bhd., a leading end to end robotic solution services company in Greater China Region, assists clients in adapting the latest robotic technologies with aims to streamlining operations, enhancing productivities, improving compliance and reducing operational costs. Our scope of services include robotic system design, hardware & software...