Helpdesk Consultant

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer chinese speaker - have knowledge for IT...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month **Benefits**: - Opportunities...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer mandarin speaker - Fresh...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month Schedule: - Monday to...

Novelte (M) Sdn. Bhd., a leading end to end robotic solution services company in Greater China Region, assists clients in adapting the latest robotic technologies with aims to streamlining operations, enhancing productivities, improving compliance and reducing operational costs. Our scope of services include robotic system design, hardware & software...

About Us">Mahkota Medical Centre is a leading private hospital in South Malaysia, providing state-of-the-art diagnostic and therapeutic services. With over 25 years of experience, the hospital has established itself as a top medical tourism destination, serving over 100,000 foreign patients annually.The hospital is licensed with 305 beds and houses over 120...

Company Overview">Mahkota Medical Centre is a leading private hospital in South Malaysia, providing state-of-the-art diagnostic and therapeutic services. With over 25 years of experience, the hospital has established itself as a top medical tourism destination, serving over 100,000 foreign patients annually.The hospital is licensed with 305 beds and houses...

To handle HIS and integration processes, overseeing IT change requests, audits and user support.To collaborate with stakeholders for system improvements, conducting training, and managing user access.Delivering projects on time, managing vendors, and ensuring system uptime.Following ICT standards, safeguarding information, and coordinating audits and...