Helpdesk Consultant- Johor

We are looking for: Helpdesk Consultant (Customer Support) Industry: Software IT Location: Johor Bahru, Johor Job description: - Troubleshoot and resolve hardware, software, and network issues. - Escalate complex issues and document resolutions in the helpdesk system. - Guide clients on software usage and best practices. - Collaborate with teams to...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Your Roles .Provide first level contact and resolve customer issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation and closureAll you need to know .Attractive remuneration package Comprehensive benefits (Allowance +...

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer chinese speaker - have knowledge for IT...

**Experience min one year for IT Technical** **For IT Support Helpdesk Male** **Working location in Spore 2 weeks & Johore 2 werks** **Responsibilities**: - Perform remote trouble shooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through...

To prepare draft design, guideline and ensure draughting output meets engineer's design requirements. To standard draughting skills. To ensure all the project drawings are properly kept and recorded. To prepare design studies and proposed design options where necessary. To carry out all other duties and responsibilities as so instructed by the...

Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided. - To follow up with both potential and present customers to close sales. - To attend to walk-in customers and offer healthcare consultation. - To open and maintain customer profile and build lasting relationships with customers. - To keep...

Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation and closure**** **All you need to know.** - Attractive...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...