Helpdesk Consultant- Johor

5 days ago


Johor Bahru, Malaysia MINDE Group Full time

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically
- Diagnose and resolve software issues
- Properly escalate unresolved queries to the next level of support
- Walk customers through problem solving process and advice user on appropriate action
- Follow up with customers, provide feedback and see problems through to resolution
- Ensure proper recording, documentation, and closure
- Recommended procedure modifications or improvements
- Research questions using available information resources
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Inform management of recurring problems
- Stay current with system information, changes, and updates

**Salary**: Up to RM4,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)


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