Helpdesk Consultant

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Your Roles .Provide first level contact and resolve customer issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation and closureAll you need to know .Attractive remuneration package Comprehensive benefits (Allowance +...

Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation and closure**** **All you need to know.** - Attractive...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer chinese speaker - have knowledge for IT...

Job Title: Helpdesk Consultant (Customer Support)Location: Johor BahruCompany Overview:A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.Job Responsibilities:Act as the first...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Prefer mandarin speaker **Salary**: RM3,800.00 - RM4,000.00 per...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Company Overview: The company specializes in plastic engineering and the manufacturing of high-precision machine components and equipment for the semiconductor, medical device, and related industries. It also provides management consultancy services, supporting clients in optimizing operations and maintaining quality standards. Focused on innovation,...

Inform customers about IT products and services. - Walk customers step-by-step through the problem-solving process. - Help with troubleshooting hardware and software. - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team member. Pay: Up to RM3,500.00 per month **Benefits**: - Health...